IT Support Engineer

Metcash Limited; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Extra annual leave

Wellbeing days

Volunteer day

Career progression

Parental leave

Inclusive culture

Gender equity

Mental health accreditation

FlexReady

Employee discounts

Job summary

Metcash Limited in Port Melbourne (transitioning to Heatherton) is seeking an IT Support Engineer to provide Level 1 and 2 support across store and corporate networks. You will help users with Microsoft 365, Windows 10/11, and ERP systems, ensuring timely assistance and reliable IT services.

The role includes remote support, hardware deployments, onboarding of devices, and involvement in IT projects. A customer-focused mindset and strong troubleshooting skills will help you thrive in our

Qualifications

• 1-3 years' experience in a Service Desk or IT Support environment.
• Experience supporting Microsoft 365 technologies.
• Strong knowledge of Windows 10 and Windows 11.
• Proficiency in Microsoft Entra (Azure AD).
• Experience providing remote technical support.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service capabilities.
• Experience with Pronto ERP will be highly regarded.
• Exposure to networking concepts and device deployment.

Responsibilities

• Deliver Level 1 and Level 2 IT support to store and corporate users.
• Provide support across Microsoft 365 and Windows 10/11 environments.
• Troubleshoot hardware, software, network and user access issues.
• Manage user accounts, permissions and identity management through Microsoft Entra.
• Deliver remote support to users across multiple locations.
• Provision, configure and deploy laptops, desktops and mobile devices.
• Support ERP systems, including Pronto, where required.
• Log, track and resolve incidents through the service management platform.
• Assist with IT projects, upgrades and system improvements.
• Maintain a strong customer-first approach and positive stakeholder relationships.

Skills

Microsoft 365

Windows 10/11

Microsoft Entra

Remote support

Troubleshooting

Customer service

Communication

Networking basics

Tools

Pronto ERP

Job description

Port Melbourne / Heatherton, VIC | Full Time Permanent

Joining the Metcash Family

At Metcash, you're part of something bigger.

With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.

About The Opportunity

We are seeking an enthusiastic and customer-focused IT Support Engineer to join our team based in Port Melbourne and then transitioning to Heatherton in late 2026.

This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance. You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.

Key Responsibilities

• Deliver Level 1 and Level 2 IT support to store and corporate users
• Provide support across Microsoft 365 and Windows 10/11 environments
• Troubleshoot hardware, software, network and user access issues
• Manage user accounts, permissions and identity management through Microsoft Entra
• Deliver remote support to users across multiple locations
• Provision, configure and deploy laptops, desktops and mobile devices
• Support ERP systems, including Pronto, where required
• Log, track and resolve incidents through the service management platform
• Assist with IT projects, upgrades and system improvements
• Maintain a strong customer-first approach and positive stakeholder relationships

About You

We're looking for someone who enjoys solving problems, takes pride in delivering great service and is eager to continue developing their technical skills.

To Be Successful, You'll Bring

• 1-3 years' experience working within a Service Desk or IT Support environment
• Experience supporting Microsoft 365 technologies
• Strong knowledge of Windows 10 and Windows 11
• Proficiency in Microsoft Entra (Azure AD)
• Experience providing remote technical support
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service capabilities
• Experience with Pronto ERP will be highly regarded
• Exposure to networking concepts and device deployment is advantageous

Working Hours & On-Call Roster

• Standard business support is provided Monday to Friday between 7:00am and 6:00pm
• Participation in an on-call roster every 6 weeks is required
• The on-call period runs from Friday through to Thursday
• Additional remuneration and benefits apply during your on-call week
• The roster provides exposure to a diverse range of technical support requirements and business operations

Why Join Metcash

• Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
• Career Growth: Access learning, development and career progression opportunities
• Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers
• Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion
• Gender Equity: Gender pay gap under 5%
• Wellbeing: Gold accreditation by Mental Health Australia
• Flexibility: FlexReady accredited workplace
• Team Member Benefits: Exclusive discounts through the Our Local app