IT Support Engineer

Metcash Trading Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5th week annual leave

2 wellbeing days

1 volunteer day

Career growth opportunities

Parental leave

Job summary

Metcash Trading Limited in Port Melbourne is seeking an IT Support Engineer to provide Level 1/2 IT support for store and corporate users, across Microsoft 365, Windows environments and ERP systems. The role includes remote support, identity management, and hardware deployment.

The position operates on a rotating roster with on-call weeks every 6 weeks, and will transition to Heatherton in late 2026. A strong customer-service mindset and collaborative team culture are emphasised.

Qualifications

• 1–3 years experience in a Service Desk or IT Support role.
• Experience supporting Microsoft 365 technologies.
• Strong knowledge of Windows 10/11 operating systems.
• Proficiency with Microsoft Entra (Azure AD).
• Experience delivering remote IT support.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Experience with Pronto ERP is advantageous.
• Exposure to networking concepts and device deployment is a plus.

Responsibilities

• Deliver Level 1 and Level 2 IT support to store and corporate users.
• Provide support across Microsoft 365 and Windows environments.
• Troubleshoot hardware, software, network and access issues.
• Manage user accounts and identity management through Microsoft Entra.
• Deliver remote support to users across multiple locations.
• Provision, configure and deploy laptops, desktops and mobile devices.
• Support ERP systems, including Pronto, as required.
• Log, track and resolve incidents using the service management platform.
• Assist with IT projects, upgrades and system improvements.

Skills

Service Desk experience

Microsoft 365

Windows 10/11

Microsoft Entra/Azure AD

Remote support

Troubleshooting

Customer service

Pronto ERP

Networking basics

Job description

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Joining the Metcash Family

At Metcash, you're part of something bigger.

With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.

About the Opportunity

We are seeking an enthusiastic and customer-focused IT Support Engineer to join our team based in Port Melbourne and then transitioning to Heatherton in late 2026.

This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance. You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.

If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you.

Key Responsibilities

• Deliver Level 1 and Level 2 IT support to store and corporate users
• Provide support across Microsoft 365 and Windows 10/11 environments
• Troubleshoot hardware, software, network and user access issues
• Manage user accounts, permissions and identity management through Microsoft Entra
• Deliver remote support to users across multiple locations
• Provision, configure and deploy laptops, desktops and mobile devices
• Support ERP systems, including Pronto, where required
• Log, track and resolve incidents through the service management platform
• Assist with IT projects, upgrades and system improvements
• Maintain a strong customer-first approach and positive stakeholder relationships

About You

We're looking for someone who enjoys solving problems, takes pride in delivering great service and is eager to continue developing their technical skills.

To be successful, you'll bring:

• 1-3 years' experience working within a Service Desk or IT Support environment
• Experience supporting Microsoft 365 technologies
• Strong knowledge of Windows 10 and Windows 11
• Proficiency in Microsoft Entra (Azure AD)
• Experience providing remote technical support
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service capabilities
• Experience with Pronto ERP will be highly regarded
• Exposure to networking concepts and device deployment is advantageous

Working Hours & On-Call Roster

This role operates across a rotating support roster.

• Standard business support is provided Monday to Friday between 7:00am and 6:00pm
• Participation in an on-call roster every 6 weeks is required
• The on-call period runs from Friday through to Thursday
• Additional remuneration and benefits apply during your on-call week
• The roster provides exposure to a diverse range of technical support requirements and business operations

Why Join Metcash

We're proud to offer a workplace that supports your wellbeing, growth and success:

Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually

Career Growth: Access learning, development and career progression opportunities

Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers

Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion

Wellbeing: Gold accreditation by Mental Health Australia

Flexibility: FlexReady accredited workplace

Team Member Benefits: Exclusive discounts through the Our Local app

If you're looking for an opportunity to build your IT career within a supportive and collaborative team while gaining exposure to a broad technology environment, we'd love to hear from you.