Level 2/3 IT Engineer (MSP)

ASIT IT Support Pty Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangement

Team environment

Competitive salary (implied)

Work from home or office

Job summary

ASIT IT Support Pty Ltd in Port Melbourne, Victoria is hiring a Level 2/3 IT Support Engineer to deliver remote and on-site technical support for our clients. You will respond to IT incidents, build client relationships, provide proactive recommendations, and support deployment and maintenance of infrastructure while maintaining accurate records.

The role offers flexibility to work from home or in our office, with a focus on customer service, teamwork and continuous learning.

Qualifications

• Team player with a can-do attitude and willingness to assist colleagues and clients.
• Strong interest in technology with ability to quickly grasp new concepts.
• A knack for identifying and resolving IT problems and adapting to client outcomes.
• Excellent communication and customer-service skills for liaising with users at all levels.
• Experience with Microsoft 365 & Azure, Hyper-V servers and networking (routers/switches/firewalls).
• Familiarity with ConnectWise, Huntress, Cisco/Meraki and HPE is highly regarded.
• A Full Australian Driver's License is required.

Responsibilities

• Respond to and resolve IT queries and incidents via phone, email and RMM systems.
• Build relationships with clients and take ownership of their environments.
• Provide proactive technical recommendations to improve performance, reliability and security.
• Handle escalations from Service Desk.
• Manage deployment, configuration and maintenance of IT infrastructure remotely and on-site.
• Collaborate with the wider IT team to assist where required.
• Maintain accurate records of all support activities and resolutions.

Skills

Team player

Fast learner

Problem solving

Excellent communication

Customer service

Client liaison

Adaptability

Tools

Microsoft 365 & Azure

Hyper-V

ConnectWise

Huntress

Cisco/Meraki

HPE

Job description

ASIT is seeking a talented Level 2/3 IT Support Engineer to join our growing team in Port Melbourne, Victoria. This is a full-time position where you will be responsible for providing remote and on-site technical support and assistance to our valued clients.

ASIT offers working flexibility, allowing you to choose whether to work from home or from our office in Port Melbourne.

What you'll be doing

• Respond to and resolve a variety of IT-related queries and incidents via phone, email and through our RMM systems
• Build relationships with clients and take ownership of their environments
• Provide proactive technical recommendations to improve performance, reliability and security
• Handle escalations from Service Desk
• Manage deployment, configuration and maintenance of IT infrastructure and equipment both remotely and on-site
• Collaborate with the wider IT team to assist where required
• Maintain accurate records of all support activities and resolutions

What we're looking for

• A team player who works well with people and is happy to assist
• A real interest and understanding of technology, with the ability to pick up new concepts and technology quickly
• A knack for quickly identifying and resolving IT problems and an ability to adapt to meet client outcomes
• Excellent communication and customer service skills, with the ability to liaise effectively with users at all levels
• Experience with Microsoft 365 & Azure, Hyper-V servers and networking (routers/switches/firewalls) required
• Familiarity with the ConnectWise suite, Huntress, Cisco/Meraki and HPe highly regarded
• Full Australian Driver's License required.

What we offer

At ASIT, we are committed to providing a supportive and rewarding work environment. Our benefits include:

• Competitive salary (commensurate with experience)
• A friendly, team-focused work environment
• Flexibility to work either at home or from the office

About us

ASIT IT Support Pty Ltd is a leading provider of comprehensive IT support services to small to medium businesses in the Port Melbourne and greater Melbourne area. Our team of experienced technicians delivers reliable and efficient solutions to keep our clients' technology running smoothly. With a strong focus on customer service and innovation, we are committed to helping our clients succeed in the digital age.