IT Support Engineer

Questas Group; Brisbane; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Paid parental leave

Women’s Lead Network

Fitness Passport

Inclusive culture

Central IT support

Job summary

Questas Group in Australia seeks an IT Support Engineer to join our regional team in Brisbane or Perth. You’ll resolve Level 2 incidents, support branches onsite, and keep devices and local infrastructure secure and running.

You will partner with the IT team to visit sites regularly, understand branch needs, and help improve service. Required hands-on Windows 10/11, Microsoft 365, and Intune experience, plus strong customer communication.

Qualifications

• ?
• ?
• ?
• ?

Responsibilities

• Resolve escalated Level 2 incidents and service requests in Jira Service Management.
• Troubleshoot hardware, software, network and connectivity issues, remotely and on-site.
• Build, deploy and maintain Windows laptops, desktops and mobile devices using Intune and Autopilot, and monitor them with NinjaOne.
• Administer Microsoft 365 accounts, licences, Teams and SharePoint access, and Entra ID / Active Directory identities.
• Complete onboarding and offboarding for new starters, movers and leavers.
• Provide first-line onsite support for branch networks, including UniFi, FortiGate and SD-WAN.
• Respond to endpoint security alerts and promote Questas IT security policies.
• Visit each branch on an agreed schedule, hold regular check-ins with branch managers and log visit reports.
• Write knowledge articles in Confluence and suggest fixes that reduce repeat issues.
• Help staff get more out of Microsoft 365 and AI tools through informal coaching and short training sessions

Skills

Windows 10/11

Microsoft 365 administration

Active Directory / Entra ID

Microsoft Intune

MDM management

Networking fundamentals

ITSM ticketing (Jira Service Mgmt)

Customer service & communication

On-site field support

Driver's license & vehicle

Education

Tertiary IT qualification

Microsoft Modern Desktop / Endpoint Administrator Associate

CompTIA A+ / Network+

ITIL 4 Foundation

Tools

Jira Service Management

NinjaOne

Unifi

FortiGate

SD-WAN

Azure / AWS

3CX/cloud telephony

Intune/Autopilot

Job description

Questas Group supports businesses who specialise in fluid power, hydraulics and engineering services. Our branches range from offices and service centres to workshops and field service operations, supported by a central Digital & Technology team at our Norwest head office in Sydney, NSW.

We’re building our in-house regional support team, and we’re looking for an IT Support Engineer to join us in Perth or Brisbane. You’ll resolve escalated Level 2 incidents, support people onsite at our branches, and keep devices and local infrastructure secure and running well.

You’ll also act as the IT business partner for the branches in your region. That means visiting sites on a regular schedule, getting to know branch managers and their teams, and bringing their feedback back to the IT team so we keep improving the service.

Your Responsibilities

• Resolve escalated Level 2 incidents and service requests in Jira Service Management
• Troubleshoot hardware, software, network and connectivity issues, remotely and on-site
• Build, deploy and maintain Windows laptops, desktops and mobile devices using Intune and Autopilot, and monitor them with NinjaOne
• Administer Microsoft 365 accounts, licences, Teams and SharePoint access, and Entra ID / Active Directory identities
• Complete onboarding and offboarding for new starters, movers and leavers
• Provide first-line onsite support for branch networks, including UniFi, FortiGate and SD-WAN
• Respond to endpoint security alerts and promote Questas IT security policies
• Visit each branch on an agreed schedule, hold regular check-ins with branch managers and log visit reports
• Write knowledge articles in Confluence and suggest fixes that reduce repeat issues
• Help staff get more out of Microsoft 365 and AI tools through informal coaching and short training sessions

About You

• At least 3 years’ experience in an IT support role, including Level 2 or desktop/field support
• Strong hands-on experience with Windows 10/11, Microsoft 365 administration and Active Directory / Entra ID
• Experience deploying and managing devices with Microsoft Intune or a similar MDM platform
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN)
• Experience in an ITSM ticketing tool with SLA targets (Jira Service Management preferred)
• Excellent customer service and communication skills, including with non-technical and workshop-based staff
• The ability to work independently across multiple sites and manage your own schedule
• A current driver’s licence and your own reliable, registered and insured vehicle for travel between sites

It’s a bonus if you have:

• Experience with NinjaOne or another RMM tool
• Exposure to FortiGate, UniFi, SD-WAN, SentinelOne, VMware, Azure or AWS
• Experience with 3CX or other cloud telephony platforms
• Experience supporting multi-site organisations, ideally in industrial, engineering or trade businesses
• A tertiary qualification in IT or equivalent practical experience, and certifications such as Microsoft Modern Desktop / Endpoint Administrator Associate, CompTIA A+ / Network+ or ITIL 4 Foundation

What’s In It For You

• A mix of base-site work and branch visits, with variety in your week
• Backing from a central Digital & Technology team, with induction and team planning at our Norwest head office
• Salary packaging and novated leasing
• Paid parental leave
• An inclusive culture, with access to the Women’s Lead Network
• Fitness Passport access