Staff Pre-Sale Support Engineer

Sentinelone Inc.; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Mindfulness program

Volunteer time off

Employee Assistance

Wellbeing program

Digital course library

Job summary

Sentinelone Inc. in Cairns, Australia, is seeking an experienced IT Support Engineer (Level 2) for an office-based role.

You will provide second-line technical support, focusing on Microsoft 365, Azure AD, Windows environments, and endpoint management, while ensuring security and compliance across staff worldwide. The role emphasizes troubleshooting, documentation, and collaboration with a global IT team, with mentoring to junior staff and a focus on reliable technology to support mission

Qualifications

• Essential IT degree or equivalent experience.
• 4+ years in IT support or systems administration.
• Experience with Microsoft 365, Azure, AD, Windows environments and endpoint Mgmt.
• Excellent troubleshooting, communication and customer service skills.
• Strong spoken and written English.

Responsibilities

• Provide second-line technical support to staff across multiple countries/time zones.
• Support Microsoft 365, Azure AD, endpoints, networking and collaboration platforms.
• Investigate and resolve escalated issues delivering excellent support.
• Assist with cybersecurity, identity/access management, and endpoint compliance.
• Contribute to system upgrades, deployments and global IT projects.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with global colleagues to improve IT services.
• Mentor junior team members and share knowledge across the team.

Skills

Troubleshooting

Communication

Customer service

English proficiency

Education

Bachelors in IT or equivalent

Tools

Microsoft 365

Azure AD

Windows environments

Endpoint management

Job description

IT Support Engineer (Level 2)

Location: Cairns, Australia – Office Based Role

Overview

We're looking for an experienced IT Support Engineer (Level 2) to join our global IT team. If you're passionate about technology, enjoy solving complex technical problems, and want your work to have a lasting impact beyond the office, we'd love to hear from you.

Responsibilities

• Providing second-line technical support to staff across multiple countries and time zones, helping ensure people remain connected, secure, and productive.
• Providing technical support across Microsoft 365, Azure Active Directory, endpoint devices, networking, and collaboration platforms.
• Investigating and resolving escalated technical issues while delivering an exceptional support experience.
• Supporting cybersecurity, identity and access management, and endpoint compliance.
• Assisting with system upgrades, deployments, and global IT projects.
• Creating and maintaining technical documentation and knowledge articles.
• Working closely with colleagues around the world to continually improve IT services.
• Mentoring junior team members and sharing knowledge across the global support team.
• Helping ensure technology remains reliable, secure, and ready to support mission operations wherever MAF serves.

Location details

• Office Based Role - Cairns, Australia.

Qualifications

• Essential: Relevant tertiary qualification in Information Technology (or equivalent experience)
• Minimum 4 years' experience in IT support or systems administration
• Experience supporting Microsoft 365, Azure, Active Directory, Windows environments, and endpoint management
• Excellent troubleshooting, communication, and customer service skills
• Strong spoken and written English

Benefits

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Employee Assistance Program
• Personalized wellbeing programs through our On Track program
• On-demand digital course library for professional development