IT Services Leader — Cybersecurity & Infrastructure

Enterprise and Training Company; Brisbane; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Paid parental leave

Health & wellbeing

Career progression

Job summary

Enterprise and Training Company in Brisbane seeks an experienced Manager, Information Technology Services to lead our technology operations across dispersed teams. You will oversee infrastructure, workplace technology, cybersecurity, and IT service delivery, reporting to the Chief Customer & Digital Officer.

You will balance operational excellence with strategic planning, drive major incident responses, vendor management and service performance improvements, while guiding a skilled IT team to

Qualifications

• Extensive experience leading technology operations across a dispersed workforce.
• Strong experience in technology service management and supplier management.
• Knowledge of infrastructure, cloud environments, networking, workplace technologies and cybersecurity operations.
• Proven ability to lead major incident responses and service restoration.
• Experience managing budgets, risks, governance frameworks and performance reporting.
• Demonstrated leadership, relationship-building and communication skills.

Responsibilities

• Lead ICT Services team to deliver responsive, customer-focused technology services.
• Oversee infrastructure, workplace technology and IT service operations.
• Drive cybersecurity monitoring, vulnerability management and incident response.
• Manage strategic technology partners, vendors and MSPs for value for money.
• Monitor service performance, risks and technology health; recommend improvements.
• Lead major incident management and stakeholder communications.
• Manage budgets and infrastructure lifecycle to support priorities.
• Contribute to the Digital Leadership Team for strategy and outcomes.

Skills

Tech operations management

Service management

Cloud & cybersecurity

Incident response

Budget & governance

Leadership

Education

IT/Engineering/Business degree

Tools

ITIL

Microsoft

Cloud

Networking

Cybersecurity

Job description

Enterprise and Training Company in Brisbane seeks an experienced Manager, Information Technology Services to lead our technology operations across dispersed teams. You will oversee infrastructure, workplace technology, cybersecurity, and IT service delivery, reporting to the Chief Customer & Digital Officer.

You will balance operational excellence with strategic planning, drive major incident responses, vendor management and service performance improvements, while guiding a skilled IT team to