Enterprise IT Service Delivery Lead

Better Staff; Brisbane; Ibrido; AUD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Better Staff is seeking a Service Delivery Manager to own the client experience and ensure smooth IT service delivery for mid-market and enterprise clients in Brisbane. The role blends customer engagement, service management, and leadership, with a focus on delivering services efficiently and proactively.

You will oversee delivery across multiple streams, build trusted relationships, and work with technical operations, projects, and commercial teams in a hybrid environment.

Competenze

• Proven experience in Service Delivery or IT Service Management (MSP or enterprise background preferred).
• Experience overseeing multi-technology service environments.
• Strong communication, leadership, and stakeholder management skills.

Mansioni

• Build and maintain strong, trusted relationships with key customers.
• Oversee IT service delivery across multiple technical streams.
• Ensure service performance meets or exceeds agreed SLAs and KPIs.
• Coordinate internal delivery teams to ensure clear communication and seamless service.
• Identify and drive improvements to processes, quality, and efficiency.

Conoscenze

Service Delivery

ITSM

Stakeholder Mgmt

Leadership

Descrizione del lavoro

Better Staff is seeking a Service Delivery Manager to own the client experience and ensure smooth IT service delivery for mid-market and enterprise clients in Brisbane. The role blends customer engagement, service management, and leadership, with a focus on delivering services efficiently and proactively.

You will oversee delivery across multiple streams, build trusted relationships, and work with technical operations, projects, and commercial teams in a hybrid environment.