IT Services Lead: Service Delivery & Excellence

Techforce Personnel; Brisbane; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Techforce Personnel is seeking an experienced IT Services Manager to lead the IT Services team, drive service delivery and improve operational performance across the business in Brisbane, Australia. You will work with the CIO and key stakeholders to ensure reliable, responsive technology services aligned with business needs.

Key focus areas include incident management, service performance, data protection, cyber security and continuous improvement, with accountability for SLAs and vendor

Formación

• Experience leading IT services teams in large environments.
• Proven ability to manage incidents, SLAs, and vendor relationships.
• Experience with Jira Service Management and service delivery workflows.
• Tertiary IT degree or equivalent.
• Strong analytical and reporting skills.

Responsabilidades

• Lead, mentor and develop IT Services team.
• Oversee end-to-end IT service delivery and SLAs.
• Manage IT incidents and outages with effective business communication.
• Monitor service performance and provide reporting to the CIO.
• Identify recurring issues and drive continuous improvements.
• Build relationships with stakeholders and partners; ensure SLAs.
• Drive IT policies, business continuity and cyber security practices.
• Manage team resourcing and contribute to technology strategy.
• Provide leadership in the CIO's absence.

Conocimientos

Leadership

Jira Service Mgmt

Performance management

Systems & tools integration

Interpersonal comms

Networks & Cloud

Data protection & compliance

Multi-project Mgmt

Communication skills

IT strategy alignment

Educación

IT degree

Herramientas

Jira Service Management

Descripción del empleo

Techforce Personnel is seeking an experienced IT Services Manager to lead the IT Services team, drive service delivery and improve operational performance across the business in Brisbane, Australia. You will work with the CIO and key stakeholders to ensure reliable, responsive technology services aligned with business needs.

Key focus areas include incident management, service performance, data protection, cyber security and continuous improvement, with accountability for SLAs and vendor