Client-First IT Service Delivery Lead (Brisbane)

Better Staff; Brisbane; On-site; AUD 125,000 - 145,000; Full time

Job summary

Better Staff in Brisbane is seeking a Service Delivery Manager to lead the delivery of IT services for mid-market and enterprise clients. You’ll own the client experience and ensure service delivery runs smoothly, with a customer-first mindset.

You’ll oversee multiple technical streams, align operations with projects and commercial teams, and drive improvements to processes, performance, and customer satisfaction.

Qualifications

• Proven experience in Service Delivery or IT Service Management.
• Experience overseeing multi-technology service environments.
• Strong communication and stakeholder management.

Responsibilities

• Build and maintain strong, trusted relationships with key customers.
• Oversee IT service delivery across multiple technical streams.
• Ensure service performance meets or exceeds SLAs and KPIs.
• Coordinate internal delivery teams to ensure clear communication.
• Identify and drive improvements to processes, quality, and efficiency.

Skills

Service Delivery

IT Service Management

Stakeholder management

Leadership

Job description

Better Staff in Brisbane is seeking a Service Delivery Manager to lead the delivery of IT services for mid-market and enterprise clients. You’ll own the client experience and ensure service delivery runs smoothly, with a customer-first mindset.

You’ll oversee multiple technical streams, align operations with projects and commercial teams, and drive improvements to processes, performance, and customer satisfaction.