IT Services Leader: Strategy, Security & Operations

Enterprise & Training Company Limited; Brisbane; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Above Awards and competitive salaries

Salary packaging to increase take home

8 weeks paid parental leave

Flexible working arrangements

Working from home options

Employee Assistance Program

Job summary

Enterprise & Training Company Limited (ETC) is seeking a strategic Manager, Information Technology Services to lead technology operations, cybersecurity, and support across a distributed workforce in Australia. You will partner with MSPs and vendors to ensure reliable services that align with business goals.

You will drive incident responses, cybersecurity initiatives and budgets, while shaping technology strategy and continuous improvement with the Digital Leadership Team.

Qualifications

• Extensive experience managing technology operations and multidisciplinary teams.
• Strong experience in service management, supplier management and continuous improvement.
• Knowledge of infrastructure, cloud environments, networking and cybersecurity operations.
• Proven ability to lead major incident responses and service recovery activities.
• Experience budgeting, governance, and performance reporting.

Responsibilities

• Lead and develop the Information Technology Services team to deliver responsive, customer-focused technology services.
• Oversee infrastructure, workplace technology and IT service operations delivery and support.
• Drive cybersecurity operations, including monitoring, vulnerability management and incident response.
• Manage strategic technology partners, vendors and MSPs for quality and value.
• Monitor service performance, risks, customer experience and technology health; recommend improvements.
• Lead major incident management and service restoration; ensure stakeholder communication.
• Oversee budgets, technology planning and lifecycle activities to support priorities.
• Contribute to Digital Leadership Team for strategic planning and innovations.

Skills

Technology leadership

Project management

Cybersecurity operations

Vendor management

Incident management

Budgeting

Stakeholder communication

Education

IT/Engineering degree

Tools

ITIL

Microsoft certifications

Cloud platforms

Networking

Cybersecurity certifications

Job description

Enterprise & Training Company Limited (ETC) is seeking a strategic Manager, Information Technology Services to lead technology operations, cybersecurity, and support across a distributed workforce in Australia. You will partner with MSPs and vendors to ensure reliable services that align with business goals.

You will drive incident responses, cybersecurity initiatives and budgets, while shaping technology strategy and continuous improvement with the Digital Leadership Team.