IT Service Desk Specialist – Windows, O365 & ServiceNow

Axiom Technologies; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

Axiom Technologies in Australia is seeking an experienced IT Service Desk Analyst to provide first-line support for Windows, Office 365, VPN and hardware issues. You will log and track requests in ServiceNow, diagnose problems and resolve tickets in a fast-paced environment.

The role requires strong communication, time management and willingness to work shifts including weekends and holidays. Prior ITIL knowledge and 2+ years in a similar service desk role are preferred.

Qualifications

• 2+ years in a service desk role.
• Experience with Windows OS and Office 365.
• Willingness to work shifts including weekends and holidays.

Responsibilities

• Log and track requests in ServiceNow.
• Diagnose problems and resolve tickets in a timely manner.
• Communicate clearly with customers to resolve issues and manage expectations.

Skills

Windows OS

Office 365

VPN

Hardware troubleshooting

ITIL knowledge

Tools

ServiceNow

Job description

Axiom Technologies in Australia is seeking an experienced IT Service Desk Analyst to provide first-line support for Windows, Office 365, VPN and hardware issues. You will log and track requests in ServiceNow, diagnose problems and resolve tickets in a fast-paced environment.

The role requires strong communication, time management and willingness to work shifts including weekends and holidays. Prior ITIL knowledge and 2+ years in a similar service desk role are preferred.