IT Service Desk Specialist – Windows, O365 & ServiceNow

Axiom Technologies; Australia; In loco; AUD 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies in Australia is seeking an experienced IT Service Desk Analyst to provide first-line support for Windows, Office 365, VPN and hardware issues. You will log and track requests in ServiceNow, diagnose problems and resolve tickets in a fast-paced environment.

The role requires strong communication, time management and willingness to work shifts including weekends and holidays. Prior ITIL knowledge and 2+ years in a similar service desk role are preferred.

Competenze

• 2+ years IT Service Desk experience
• Experience logging, tracking and closing tickets in ServiceNow
• Strong troubleshooting skills across software and hardware
• Familiarity with Microsoft Windows operating systems
• Excellent written and verbal communication, customer-focused
• Willingness to work in a 9x5 support environment, including weekends/holidays

Mansioni

• Provide first-line IT support for Windows OS, Office 365, VPN, printers and AD related issues
• Troubleshoot and resolve IT incidents via phone, email and chat
• Log, triage, and track tickets to resolution in ServiceNow
• Coordinate with internal teams to resolve complex IT issues
• Demonstrate good customer service and communication with users
• Prepare clear documentation and knowledge base articles

Conoscenze

Troubleshooting

Customer service

Communication

Time management

Team player

Strumenti

ServiceNow

Windows OS

MS Office

Outlook

Descrizione del lavoro

Axiom Technologies in Australia is seeking an experienced IT Service Desk Analyst to provide first-line support for Windows, Office 365, VPN and hardware issues. You will log and track requests in ServiceNow, diagnose problems and resolve tickets in a fast-paced environment.

The role requires strong communication, time management and willingness to work shifts including weekends and holidays. Prior ITIL knowledge and 2+ years in a similar service desk role are preferred.