IT Operations Specialist

Kelly-Partners-1; North Sydney Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Community Service Leave

Interstate retreats and company events

Job summary

Kelly+Partners in North Sydney is seeking a proactive IT Support professional to join our growing team and maintain day-to-day technology operations across our offices. You will provide hands-on support to Partners, managers, and staff, ensuring systems run smoothly and securely.

The role requires 3–5+ years of IT experience, strong Microsoft 365 and Windows knowledge, and a service-oriented mindset. You will work with external IT vendors, manage tickets, and contribute to AI-enabled tooling

Qualifications

• 3–5+ years IT experience required.
• Strong knowledge of Microsoft 365 and Windows OS.
• Experience supporting Partners and senior stakeholders preferred.
• Familiar with cloud-based SaaS environments.
• Experience working with external IT vendors / MSPs.

Responsibilities

• Provide hands-on IT support to Partners, managers, and staff across our offices.
• Build strong working relationships with Partners to understand technology needs.
• Administer and support Microsoft 365, including provisioning and licensing.
• Manage endpoints (Windows laptops/desktops) and onboarding/offboarding.
• Coordinate with third-party IT vendors and MSPs.
• Support IT aspects of new office onboarding and integrations.
• Assist with cybersecurity best practices, including MFA and access controls.
• Support practice management, document management, and collaboration platforms.
• Manage IT requests using a ticket-based support model.
• Support AI and automation initiatives, including user access for AI tools.
• Maintain IT documentation, procedures, and records.

Skills

Customer service orientation

Strong communication

Stakeholder support

Problem solving

Organised

Tools

Microsoft 365

Windows OS

ITSM / Ticketing

Cloud SaaS environments

AI-enabled tools

Job description

At Kelly+Partners, we operate with one clear mission: "to help our people, Private Business Owners, and the communities we work in Be Better Off". We are committed to providing personal and professional growth opportunities to ensure all our team members are set up for a fulfilling and successful future.

About Kelly+Partners

• Top 20 accounting firm in Australia
• Certified Great Place to Work 3 years running
• Winner of the Australian Business Awards for Employer of Choice 2022
• Awarded one of Australia’s Best Workplaces for Women 2023
• Established in 2006 and growing at over 30% per annum

Why Join Us?

In addition to working in an organisation that is committed to offering the best services and opportunities to both our clients and our team, you will also have access to the following benefits:

• Diverse role and opportunity to grow your skills and values continued professional learning – we are professional services after all!
• Interstate retreats and company events
• Modern, bright workplaces with state-of-the-art technology
• Employee Assistance Program
• Paid Community Service Leave

The Role

We're looking for a proactive IT Support professional to join our growing team and play a hands‑on role in supporting our people, technology, and day-to-day operations across our offices. This is a practical, action-oriented position where you'll help keep systems running efficiently while contributing to the continued growth of Kelly+Partners.

What You’ll Do

• Provide hands‑on IT support to Partners, managers, and staff across our offices
• Build strong working relationships with Partners to understand technology needs and ensure reliable support
• Administer and support Microsoft 365, including user provisioning, licensing, security, and collaboration tools
• Manage endpoints (Windows laptops/desktops), onboarding/offboarding, and equipment setup
• Coordinate with third‑party IT vendors and managed service providers
• Support IT aspects of new office onboarding and integrations
• Assist with cybersecurity best practices, including MFA, endpoint protection, and access controls
• Support practice management, document management, and collaboration platforms
• Manage IT requests using a ticket‑based support model
• Support AI and automation initiatives, including:
• User access and permissions for AI tools (e.g., Copilot, AI research tools, automation platforms)
• Ensuring security, licensing, and compliance requirements are met
• Assisting with rollout, configuration, and user support for AI‑enabled tools
• Maintain IT documentation, procedures, and operational records

Who You Are

• 3–5+ years of hands‑on IT experience, preferably in professional services
• Strong experience with Microsoft 365, Windows OS, user access, and licence administration
• Comfortable supporting Partners and senior stakeholders
• Familiar with cloud‑based SaaS environments
• Experience working with external IT vendors / MSPs
• Strong experience using ITSM/ticketing systems
• Good understanding of AI-enabled workplace tools and how they are deployed and supported
• Solid grasp of cybersecurity fundamentals
• Strong communication skills and a service‑oriented mindset
• Organised, reliable, and execution‑focused
• A valid Australian Driver’s Licence