IT Operations Coordinator

Supply Nation; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Supply Nation in Sydney is seeking an IT Operations Coordinator to ensure reliable, high-quality IT services by coordinating between staff, the service desk, infrastructure teams and external vendors. You will handle frontline support, diagnose hardware and software issues, and manage onboarding, assets, changes and security/compliance.

Join a mission-driven not-for-profit with a strong focus on Indigenous economic participation, and support a productive, secure hybrid/remote workplace for staff

Qualifications

• IT support background in fast-paced environments.
• Experience supporting hybrid/remote users and device issues.
• Experience in not-for-profit, government-funded or multi-site organisations desirable.
• Industry certifications (Microsoft, CompTIA, ITIL) desirable.

Responsibilities

• Provide frontline technical IT support and diagnostics for hardware and software issues.
• Coordinate with staff, service desk, infrastructure teams and external vendors.
• Manage onboarding/offboarding, asset management and change control.
• Support security/compliance activities and risk mitigation.
• Ensure a productive and secure user environment for hybrid/remote users.

Skills

MS 365 Suite

Teams

SharePoint

Exchange Online

Intune

Autopilot

VPN

DNS & DHCP basics

Cybersecurity basics

End-user support

Problem solving

Communication

Time management

Collaboration

Education

Certificate IV in IT / Diploma of IT or equivalent

Tools

Intune

Autopilot

Job description

Introduction

At Supply Nation, our foundation is built upon unwavering values that guide every aspect of our work. We are committed to fostering economic independence and self-determination for Indigenous Australians. Through our dedication to integrity, respect, collaboration, and innovation, we strive to create meaningful and sustainable change in our communities. Our ethos is centred on empowerment, ensuring Indigenous businesses have the support and opportunities they need to thrive. At Supply Nation, we believe in the power of economic participation to drive social and cultural advancement, and we are proud to be at the forefront of this movement.

Description

The IT Operations Coordinator ensures reliable, high-quality IT services by coordinating between staff, the service desk, infrastructure teams and external vendors.

Responsibilities include frontline technical support, diagnostics for hardware and software issues, and ongoing ICT maintenance. The role also covers staff onboarding/offboarding, asset management, change control, and security/compliance activities, delivering proactive problem resolution and a productive, secure user environment.

Capabilities And Competencies

• Demonstrated knowledge and understanding of Indigenous societies, cultures and issues affecting Indigenous Australians in business.
• Experience with Microsoft 365, Teams, SharePoint, and Exchange Online and understanding of networking fundamentals (DNS, DHCP, Wi‑Fi, VPN).
• Basic understanding of cybersecurity principles and safe computing practices.
• Working knowledge of endpoint/device management (e.g. Intune, Autopilot, device provisioning and decommissioning).
• Excellent communication and customer service skills with experience supporting modern workplace environments (hybrid/remote users, device management, identity access).
• Ability to explain technical concepts in plain language.
• Strong problem-solving and analytical skills.
• Strong troubleshooting skills across hardware, software, SaaS platforms and user access issues.
• Ability to prioritise competing tasks and manage time effectively.
• Collaborative, proactive, and solutions focused.

Qualifications And Experience

• Relevant IT qualification (Certificate IV in IT, Diploma of IT, or equivalent experience).
• Demonstrated experience in a similar IT support role.
• Experience supporting end users in a fast-paced environment.
• Demonstrated experience supporting both in-office and remote workers with connectivity and device issues.
• Industry certifications (e.g., Microsoft, CompTIA A+, Network+, ITIL Foundation).
• Experience in not-for-profit, government-funded, or multi-site organisations desirable.
• Exposure to cybersecurity frameworks or ISO standards desirable.

Additional Requirements

This position is designated as requiring a satisfactory National Police Check as an inherent requirement. Appointment to the role is subject to the successful completion of a criminal history check and the provision of a clearance deemed acceptable by Supply Nation in line with policy. Rescreening is also required at regular intervals and under specific conditions. Suitably qualified Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. If you have any questions relating to the role, or you would like to view the position description, please email: [e-mail]

Applications close at 11.59pm on Friday 30th October 2026.

Your application MUST include:

• Current resume
• Cover letter addressing the key selection criteria and letting us know why you would like to work at Supply Nation in this role
• Answers to the mandatory online questions.