Information Technology Support Coordinator

Fujitsu; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tailored career paths

Flexible work

Best in-class reward and recognition programs

Job summary

A leading IT solutions provider in Melbourne is seeking an experienced ICT Support Coordinator to provide Level 2 and Level 3 support across end-user computing environments. In this role, you will troubleshoot issues, assist network engineers, and work collaboratively on-site. Candidates should have strong knowledge of Windows systems and relevant support experience. This position offers the opportunity to work in a diverse and inclusive environment with emphasis on professional growth.

Qualifications

• Proven experience in a Desktop Support or Field Support role (Level 2/3).
• Strong knowledge of Windows 10/11, SCCM, and Microsoft Intune.
• Hands-on experience with ITSM tools (Ivanti preferred).

Responsibilities

• Provide on-site Level 2 & 3 desktop support to users across the organisation.
• Conduct basic network cable tracing to assist network engineers.
• Manage and resolve incidents and service requests using the HSO Ivanti ITSM tool.

Skills

Desktop Support experience

Windows 10/11 knowledge

SCCM knowledge

Microsoft Intune familiarity

Problem-solving skills

Communication skills

Tools

Ivanti ITSM

Job description

Overview

We are information technology solutions providers seeking an experienced ICT Support Coordinator to join our team, providing Level 2 and Level 3 Field Services support across end-user computing environments. The successful candidate will play a key role in supporting IT operations, troubleshooting issues, and assisting network engineers across multiple sites.

About the Role

We are seeking experienced ICT Support Coordinator to join our team, providing Level 2 and Level 3 Field Services support across end-user computing environments. The successful candidate will play a key role in supporting IT operations, troubleshooting issues, and assisting network engineers across multiple sites.

Responsibilities and Accountabilities

• Provide on-site Level 2 & 3 desktop support to users across the organisation.
• Perform basic network patching between switch and wall ports.
• Conduct basic network cable tracing to assist network engineers.
• Connect network consoles under the direction of HSO Network Engineers.
• Support and troubleshoot Windows 10/11 systems.
• Install applications via SCCM and Intune platforms.
• Assign security groups to facilitate device and app deployment.
• Rebuild computers according to HSO SCCM or Intune processes.
• Install and troubleshoot printers and peripheral devices.
• Manage and resolve incidents and service requests using the HSO Ivanti ITSM tool.
• Work under the direction and guidance of the HSO Site Coordinator Lead.

Requirements and Experience

• Proven experience in a Desktop Support or Field Support role (Level 2/3).
• Strong knowledge of Windows 10/11, SCCM, and Microsoft Intune.
• Familiarity with network fundamentals (cabling, patching, basic tracing).
• Hands-on experience with ITSM tools (Ivanti preferred).
• Ability to follow structured processes and work independently on-site.
• Strong problem-solving and communication skills.
• Willingness to travel between sites if required
• ASAP until 31-Dec-2025

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation, and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs, flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our FAQs to assist with the recruitment journey.

If you don\'t tick every box in this job description, please don\'t rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes, so if this resonates with you, please apply. For more information, please email [e-mail].

Security and Compliance

For security-cleared roles, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role may involve access to controlled technology and must satisfy applicable export/import regulations.