Information Technology Manager

Community Services Australia Ltd; City of Brisbane; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Team-based learning

Capability-building opportunities

Job summary

Community Services Australia Ltd is seeking an experienced IT Manager to lead our IT function as a secure, well-managed shared-services provider. You will head the Technology Team, oversee reliable technology services across the organisation and its partners, and drive governance, project delivery and continuous improvement.

This hands-on leadership role requires translating complex tech requirements into practical, secure solutions, with a focus on service delivery, risk management and

Qualifications

• Significant experience in IT operations and service delivery.
• Strong Microsoft ecosystem knowledge (365, Azure, Entra ID, Intune, Power Platform).
• Proven leadership of technical teams and project delivery.

Responsibilities

• Lead responsive, reliable and customer-focused IT service delivery.
• Oversee service desk operations, incidents, requests and resolutions.
• Establish service standards, metrics and reporting.
• Lead Technology Team and set priorities.
• Oversee Microsoft cloud services, networks, devices and apps.
• Implement cybersecurity controls and incident response readiness.
• Coordinate risk, governance, compliance and audits.
• Plan budgets, forecasts and procurement recommendations.
• Partner with leaders to tailor fit-for-purpose solutions.
• Ensure continuous improvement and strong user experience.

Skills

IT operations

Cybersecurity

Service delivery

Business systems

Microsoft 365

Azure

Entra ID

Intune

Power Platform

Vendor management

Budgeting

Leadership

Stakeholder management

Education

Bachelor/ Diploma in IT or related field

Tools

Azure

Power Platform

Entra ID

Intune

Job description

Community Services Australia Ltd – Logan Central QLD

We are looking for an experienced and pragmatic IT Manager to lead the continued development of our IT function as a consistent, secure and well-managed shared-services provider.

Reporting to the Chief Executive Officer, you will lead the Technology Team and oversee the delivery of reliable technology services across Community Services Australia and its partner organisations. You will be responsible for IT service delivery, cybersecurity, infrastructure, business systems, technology governance, project delivery, vendor management and continuous improvement.

This is a hands-on leadership position suited to someone who can set direction, improve operational performance and translate complex technology requirements into practical, secure and sustainable solutions.

About the role

We are looking for an experienced and pragmatic IT Manager to lead the continued development of our IT function as a consistent, secure and well-managed shared-services provider.

Reporting to the Chief Executive Officer, you will lead the Technology Team and oversee the delivery of reliable technology services across Community Services Australia and its partner organisations. You will be responsible for IT service delivery, cybersecurity, infrastructure, business systems, technology governance, project delivery, vendor management and continuous improvement.

This is a hands-on leadership position suited to someone who can set direction, improve operational performance and translate complex technology requirements into practical, secure and sustainable solutions.

Key responsibilities

In this role, you will:

• Lead responsive, reliable and customer-focused IT service delivery
• Oversee service desk operations, incidents, requests, escalations and resolution performance
• Establish service standards, performance measures and meaningful reporting
• Lead and develop the Technology Team, setting priorities and building capability
• Oversee Microsoft cloud services, infrastructure, networks, devices, applications, telephony, identity and access management
• Implement and maintain effective cybersecurity controls, vulnerability management and incident-response readiness
• Assess and report progress against the ACSC Essential Eight maturity model
• Maintain IT risk, governance, compliance and audit evidence
• Coordinate business continuity, disaster recovery, backup and restoration testing
• Lead technology projects from requirements gathering through implementation, adoption and transition into business-as-usual operations
• Develop operational technology roadmaps and lifecycle plans
• Manage technology vendors, contracts, licensing, renewals and service levels
• Prepare technology budgets, forecasts, business cases and procurement recommendations
• Partner with leaders and service teams to identify risks, priorities and fit-for-purpose solutions
• Support technology governance through clear reporting, decision records and timely follow-up of agreed actions.

About you

You are an accountable and collaborative technology leader who combines sound technical knowledge with strong service delivery and people leadership skills.

You will bring:

• Significant experience in IT operations, infrastructure, cybersecurity, service delivery and business systems
• Strong experience within a Microsoft environment, including Microsoft 365, Azure, Entra ID, Intune and Power Platform
• Demonstrated experience leading technical teams and managing operational priorities
• Experience delivering technology projects and supporting organisational change and system adoption
• Strong knowledge of technology risk management, access controls, vulnerability management and incident response
• Experience managing vendors, contracts, budgets, licensing and service performance
• The ability to translate business requirements into practical, secure and supportable technology solutions
• Strong analytical, problem-solving, documentation and stakeholder-engagement skills
• The ability to communicate technology risks and recommendations clearly to senior leaders
• A commitment to reliable service, continuous improvement and positive user experience.

Experience in a not-for-profit, human services, health, disability or similarly regulated environment will be highly regarded. Experience with ITIL-aligned service management, ITSM implementation, ACSC Essential Eight, identity and access governance, compliance evidence, and business continuity and disaster recovery testing would also be advantageous.

Qualifications and requirements

You will have either:

• A relevant diploma or tertiary qualification in information technology, computer science, cybersecurity, information systems, business systems or a related discipline; or
• Substantial relevant experience and specialised knowledge sufficient to perform the role.

The successful candidate must have the right to work in Australia and be willing to obtain or maintain the relevant employment clearances, including a criminal history check, NDIS Worker Screening Check and Queensland Blue Card. A current driver licence may also be required when driving for work purposes.

What we offer

At Community Services Australia, you will have the opportunity to contribute to technology services that support organisations delivering essential services to people and communities.

We offer:

• Flexible working arrangements, subject to operational requirements
• Supervision and team-based learning
• Professional development and capability-building opportunities
• The technology and resources required to perform the role
• The opportunity to influence technology services across a national human services group
• Meaningful work in a purpose-driven organisation