IT Operations Coordinator

Supply Nation; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Supply Nation is seeking an IT Operations Coordinator to ensure reliable, high-quality IT services by coordinating between staff, the service desk, and external vendors.

You will handle frontline support, hardware/software diagnostics, onboarding/offboarding, asset management and security/compliance tasks to maintain a productive, secure user environment. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

Qualifications

• Relevant IT qualification (Certificate IV in IT, Diploma of IT, or equivalent experience).
• Demonstrated experience in a similar IT support role.
• Experience supporting end users in a fast-paced environment.
• Demonstrated experience supporting both in-office and remote workers with connectivity and device issues.
• Industry certifications (e.g., Microsoft, CompTIA A+, Network+, ITIL Foundation).
• Experience in not-for-profit, government-funded, or multi-site organisations desirable.
• Exposure to cybersecurity frameworks or ISO standards desirable.
• This position is designated as requiring a National Police Check; rescreening may be required.

Responsibilities

• Provide frontline technical support to staff and resolve hardware and software issues.
• Diagnose and troubleshoot IT incidents across devices, networks and SaaS platforms.
• Perform ongoing ICT maintenance and asset management.
• Handle staff onboarding and offboarding processes and access provisioning.
• Manage change control, security/compliance activities, and ensure a secure user environment.
• Collaborate with service desk, infrastructure teams and external vendors to deliver reliable IT services.
• Prioritise tasks effectively and communicate clearly with users and stakeholders.

Skills

Microsoft 365

Teams

SharePoint

Exchange Online

Networking fundamentals

Cybersecurity basics

End user support

Intune

Autopilot

Device provisioning

Communication skills

Customer service

Education

Certificate IV in IT

Diploma of IT

Tools

Intune

Autopilot

DNS

DHCP

Job description

At Supply Nation, our foundation is built upon unwavering values that guide every aspect of our work. We are committed to fostering economic independence and self-determination for Indigenous Australians. Through our dedication to integrity, respect, collaboration, and innovation, we strive to create meaningful and sustainable change in our communities. Our ethos is centred on empowerment, ensuring Indigenous businesses have the support and opportunities they need to thrive. At Supply Nation, we believe in the power of economic participation to drive social and cultural advancement, and we are proud to be at the forefront of this movement.

The IT Operations Coordinator ensures reliable, high-quality IT services by coordinating between staff, the service desk, infrastructure teams and external vendors.

Responsibilities include frontline technical support, diagnostics for hardware and software issues, and ongoing ICT maintenance. The role also covers staff onboarding/offboarding, asset management, change control, and security/compliance activities, delivering proactive problem resolution and a productive, secure user environment.

Capabilities and competencies

Demonstrated knowledge and understanding of Indigenous societies, cultures and issues affecting Indigenous Australians in business.

Experience with Microsoft 365, Teams, SharePoint, and Exchange Online and understanding of networking fundamentals (DNS, DHCP, Wi-Fi, VPN).

Basic understanding of cybersecurity principles and safe computing practices.

Working knowledge of endpoint/device management (e.g. Intune, Autopilot, device provisioning and decommissioning).

Excellent communication and customer service skills with experience supporting modern workplace environments (hybrid/remote users, device management, identity access).

Ability to explain technical concepts in plain language.

Strong problem-solving and analytical skills.

Strong troubleshooting skills across hardware, software, SaaS platforms and user access issues.

Ability to prioritise competing tasks and manage time effectively.

Collaborative, proactive, and solutions focused.

Qualifications and experience

Relevant IT qualification (Certificate IV in IT, Diploma of IT, or equivalent experience).

Demonstrated experience in a similar IT support role.

Experience supporting end users in a fast-paced environment.

Demonstrated experience supporting both in-office and remote workers with connectivity and device issues.

Industry certifications (e.g., Microsoft, CompTIA A+, Network+, ITIL Foundation).

Experience in not-for-profit, government-funded, or multi-site organisations desirable.

Exposure to cybersecurity frameworks or ISO standards desirable.

Additional requirements

This position isdesignatedas requiring a satisfactory National Police Check as an inherent requirement. Appointment to the role is subject to the successful completion of a criminal history check and the provision of a clearancedeemedacceptable by Supply Nation in line with policy. Rescreening is alsorequiredat regular intervals and under specific conditions.

Suitably qualified Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

If you have any questions relating to the role, or you would like to view the position description, please email: ***********@supplynation.org.au

Applications close at 11.59pm on Friday 30th October 2026.