Information Systems Support Officer

Country SA; NURIOOTPA; On-site; AUD 65,000 - 90,000; Full time

Job summary

Country SA PHN in Nuriootpa, South Australia, is seeking an Information Systems Support Officer to deliver 1st and 2nd line service desk support, application support, and administer IT systems to enable efficient health services delivery.

You will troubleshoot hardware and software issues, support staff with IT systems, create user guides and training, and contribute to documentation and governance across Windows, Office 365, and network services.

Qualifications

• Minimum of 2 years of IT support experience.
• Proficiency with Windows operating systems and Office 365 administration.
• Experience with service desk software and ticketing systems.
• Sound knowledge of network protocols and troubleshooting.
• Familiarity with application support and troubleshooting.
• Excellent problem-solving abilities and strong communication skills.

Responsibilities

• Provide 1st and 2nd level support for hardware, software, and network issues.
• Assist users with troubleshooting and resolving technical issues.
• Manage documentation of support requests and resolutions.

Skills

Windows OS

Office 365

Service desk

Networking

Troubleshooting

Communication

Organisational skills

Driver's License

Education

Post-secondary IT qualification or equivalent

Tools

Jira

Confluence

Dynamics 365

Intune

Job description

Introduction: The Federal Government appointed Country SA PHN to enhance the delivery of focused and appropriate health services to the rural communities of South Australia. The goal of the organisation is to improve the efficiency and effectiveness of health services for people particularly those at risk of poor health outcomes, improve the coordination of health services, and increase access and quality support for people.

The Opportunity

Located in the heart of the beautiful Barossa Valley, an exciting opportunity has become available for an Information Systems Support Officer to join our team in Nuriootpa, just 50 minutes north-east of Adelaide.

The Information Systems (IS) Support Officer is responsible for providing 1st and 2nd level service desk support, application support, and performing other administration and maintenance duties to support the operations of the Performance, Quality & Information Systems portfolio. This role involves troubleshooting hardware and software issues, supporting staff use of CSAPHN equipment and applications, developing and delivering user training, preparing, maintaining and updating user and technical documentation.

A copy of the full position description is available here (or visit countrysaphn.com.au)

The Information Systems Support Officer will be responsible and accountable for delivering the following activity in alignment with CSAPHN’s Strategic Priorities:

Priority 1: Commission effective and efficient services that deliver health equity

• Application Support
• Provide support for company-specific applications, including installation, configuration, and troubleshooting
• Assist users with application-related inquiries and issues
• Work with application vendors to resolve technical problems

System Administration

• Assist with the administration and maintenance of Windows servers and Office 365 environments
• Maintain and update system monitoring solutions to ensure proactive notification and issue management for critical systems
• Perform routine system checks and maintenance tasks
• Support the management of user accounts and permissions

Priority 2: Facilitate local capacity for the delivery of responsive, sustainable services

Service Desk Support

• Provide 1st and 2nd level support for hardware, software, and network issues
• Respond to and resolve service desk tickets from internal and external customers in a timely manner
• Assist users with troubleshooting and resolving technical issues
• Escalate complex issues to higher-level support when necessary

Priority 3: Improve people’s experience of primary health care

Training and Support

• Prepare online training material for all CSAPHN systems
• Conduct training sessions to help staff effectively use IT systems and applications
• Provide guidance and support to users to enhance their IT literacy
• Support the uptake and use of CSAPHN externally available services by health care providers and service providers delivery care to people living in Country SA

Priority 4: Practice responsible and effective corporate and clinical governance

Network Support

• Assist with the monitoring and maintenance of WAN connectivity
• Troubleshoot network connectivity issues and elevate as needed
• Support the implementation of network security protocols
• Documentation
• Maintain accurate documentation of support requests, resolutions, and IT procedures
• Update and maintain user guides and technical documentation

Why join us

Country SA PHN offers a great range of benefits to our employees, including:

• Competitive salary
• Access to generous not for profit Salary Sacrifice taxation benefits including up to $15,900 for living expenses and $2,650 for meal and entertainment.
• 5 weeks annual leave and 12 days personal leave.
• Supportive culture - work alongside passionate professionals in an environment that values teamwork, innovation, and accountability.
• Free Health & Wellbeing Service.
• Free on-site parking
• Learn more about working at Country SA PHN by viewing our Employee Value Proposition

To apply, you must have the legal right to work in Australia and your employment will be subject to an acceptable National Police Check

Whilst this is a full-time position, part time roles may be considered.

Application close Friday 30 October 2026, if not sooner.

Skills and Experiences:

About You

Essential Criteria

Qualifications

• A relevant post-secondary qualification or equivalent experience within information technology

Experience/Knowledge/Skills/Abilities

Essential

• Minimum of 2 years of experience in IT support, preferably in a similar environment
• Proficiency with Windows operating systems and Office 365 administration
• Experience with service desk software and ticketing systems
• Sound knowledge of network protocols and troubleshooting
• Familiarity with application support and troubleshooting
• Excellent problem-solving abilities
• Strong communication skills
• Good organisational skills, including the ability to plan, execute and achieve several priority work functions concurrently
• Ability to work independently and as part of a team
• Hold a current Driver’s License

Personal Attributes

• Demonstrates integrity and is committed to the appropriate and ethical use of information, data and analytics.
• Demonstrates creativity and innovation, generating new ideas. Actively influences and promotes ideas that improve commissioning and investment of CSAPHN.
• Demonstrates teamwork in pursuit of CSAPHN goals. Encourages resolution of conflict within the group.
• Knowledge of and commitment to the principles of multiculturalism, equal opportunity and occupational health and safety.

Desirable Criteria

• Experience with administration of Microsoft Intune endpoint management
• Experience and sound understanding of Jira and or Confluence.
• Experience and sound understanding with CRM and or Dynamics 365.

Further information on the role can be obtained by contacting Mark Ascensio, Manager Information Systems by emailing [e-mail]

Aboriginal and Torres Strait Islander people are encouraged to apply as Country SA PHN seeks to strengthen a responsive and supportive workforce reflecting our diverse communities.

For more information about Country SA PHN, please visit www.countrysaphn.com.au