IT Operations Analyst: MSP & Security Lead

Ord Minnett; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Ord Minnett is seeking an IT Operations Analyst to support reliable and secure technology services across the organisation. You will coordinate daily IT operations, collaborate with MSPs, and drive endpoint management, identity access, security practices and change management.

You will engage with stakeholders to ensure high-quality service delivery, documentation, and governance, while delivering a positive end-user experience in a fast-paced financial services environment.

Qualifications

• Experience in IT support, service delivery or IT operations.
• Knowledge of Microsoft 365, Windows environments and IAM controls.
• Exposure to ITSM platforms and working with MSPs or vendors.
• Strong communication and stakeholder-management skills.

Responsibilities

• Coordinate day-to-day IT operations and ensure incidents are progressed and resolved.
• Liaise with MSPs and vendors on service delivery and escalations.
• Support endpoint management, patching, and device deployments.
• Assist with onboarding, offboarding, access management and MFA.
• Coordinate security, risk and compliance remediation activities.
• Support change management, release planning and post-implementation reviews.
• Maintain documentation and audit-ready records, and provide clear user communications.

Skills

IT support

Service delivery

IT operations

Windows administration

Microsoft 365

Identity & access management

MFA

Communication

Education

Relevant IT degree

Tools

Microsoft 365

Windows environments

Microsoft Intune

Entra ID

Defender

ITSM platforms

Job description

Ord Minnett is seeking an IT Operations Analyst to support reliable and secure technology services across the organisation. You will coordinate daily IT operations, collaborate with MSPs, and drive endpoint management, identity access, security practices and change management.

You will engage with stakeholders to ensure high-quality service delivery, documentation, and governance, while delivering a positive end-user experience in a fast-paced financial services environment.