IT Helpdesk Trainee — Certificate III Pathway

GForce Recruitment

Geelong

On-site

AUD 42,000 - 54,000

Full time

6 days ago

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Benefits offered by this job

Award wages

On-the-job training

Job summary

gforce is seeking a motivated Technology Support Trainee to join the local council's Digital Information & Technology team in Geelong. You will provide friendly, hands-on IT support to staff across the Council while working toward a Certificate III in Information Technology.

As part of a busy IT Service Desk, you’ll troubleshoot issues, assist with software installations, and help manage IT equipment. This role offers on-the-job training and award wages during your traineeship.

Qualifications

Strong communication and customer service abilities are required.
Basic knowledge of Windows operating systems and Microsoft Office 365.
Interest in IT troubleshooting and problem-solving is essential.

Responsibilities

Providing face-to-face technical assistance to staff at the IT Service Desk.
Responding to IT enquiries and logging support tickets.
Assisting with troubleshooting computers, smartphones, and other equipment.
Supporting the installation and configuration of software.
Assisting with user account administration.
Preparing IT equipment for staff appointments and maintaining equipment stock records.
Assisting with the management and disposal of end-of-life IT equipment.
Working collaboratively with colleagues to deliver excellent customer service and technical support.