Certificate III Information Technology

GForce Recruitment; Geelong; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Award wages

On-the-job training

Job summary

gforce is seeking a motivated Technology Support Trainee to join the local council's Digital Information & Technology team in Geelong. You will provide friendly, hands-on IT support to staff across the Council while working toward a Certificate III in Information Technology.

As part of a busy IT Service Desk, you’ll troubleshoot issues, assist with software installations, and help manage IT equipment. This role offers on-the-job training and award wages during your traineeship.

Qualifications

• Strong communication and customer service abilities are required.
• Basic knowledge of Windows operating systems and Microsoft Office 365.
• Interest in IT troubleshooting and problem-solving is essential.

Responsibilities

• Providing face-to-face technical assistance to staff at the IT Service Desk.
• Responding to IT enquiries and logging support tickets.
• Assisting with troubleshooting computers, smartphones, and other equipment.
• Supporting the installation and configuration of software.
• Assisting with user account administration.
• Preparing IT equipment for staff appointments and maintaining equipment stock records.
• Assisting with the management and disposal of end-of-life IT equipment.
• Working collaboratively with colleagues to deliver excellent customer service and technical support.

Skills

Communication

Customer service

IT troubleshooting

Windows OS

Office 365

Teamwork

Time management

Attention to detail

Safety & inclusion

Education

Certificate III IT

Job description

gforce is an employment and recruitment leader, employing over 500 people weekly, including apprentices, trainees, school-based trainees and labour hire staff. We offer apprenticeship, recruitment and inclusive employment services.

Are you passionate about technology, enjoy solving problems and love helping people? We're looking for an enthusiastic and motivated individual to join a local council's Digital Information & Technology team as a Technology Support Trainee. This is a fantastic opportunity to gain practical experience in a professional IT environment, develop your technical skills and build a foundation for a rewarding career in the technology industry, while earning a nationally recognised Certificate III in Information Technology.

About the Role

As a Technology Support Trainee, you'll be part of a busy IT Service Desk team, providing friendly and efficient technical support to staff across Council.

With guidance and support from experienced team members, you'll develop the skills and confidence to troubleshoot technical issues, maintain IT equipment and assist with the day-to-day operation of Council's technology systems.

Responsibilities will include:

• Providing face-to-face technical assistance to staff at the IT Service Desk.
• Responding to IT enquiries and logging support.
• Assisting with troubleshooting computers, smartphones, other equipment.
• Supporting the installation and configuration of software.
• Assisting with user account administration.
• Preparing IT equipment for staff appointments and maintaining equipment stock records.
• Assisting with the management and disposal of end-of-life IT equipment.
• Working collaboratively with colleagues to deliver excellent customer service and technical support.

gforce is an employment and recruitment leader, employing over 500 people weekly, including apprentices, trainees, school-based trainees and labour hire staff. We offer apprenticeship, recruitment and inclusive employment services.

Are you passionate about technology, enjoy solving problems and love helping people? We're looking for an enthusiastic and motivated individual to join a local council's Digital Information & Technology team as a Technology Support Trainee. This is a fantastic opportunity to gain practical experience in a professional IT environment, develop your technical skills and build a foundation for a rewarding career in the technology industry, while earning a nationally recognised Certificate III in Information Technology.

About the Role

As a Technology Support Trainee, you'll be part of a busy IT Service Desk team, providing friendly and efficient technical support to staff across Council.

With guidance and support from experienced team members, you'll develop the skills and confidence to troubleshoot technical issues, maintain IT equipment and assist with the day-to-day operation of Council's technology systems.

Responsibilities will include:

• Providing face-to-face technical assistance to staff at the IT Service Desk.
• Responding to IT enquiries and logging support.
• Assisting with troubleshooting computers, smartphones, other equipment.
• Supporting the installation and configuration of software.
• Assisting with user account administration.
• Preparing IT equipment for staff appointments and maintaining equipment stock records.
• Assisting with the management and disposal of end-of-life IT equipment.
• Working collaboratively with colleagues to deliver excellent customer service and technical support.

To be successful in this role, you'll bring:

• Strong communication and customer service skills, with the ability to assist people with varying levels of technical knowledge.
• Basic knowledge of Windows operating systems and Microsoft Office 365 applications.
• An interest in IT troubleshooting and problem-solving.
• Good organisational and time management skills.
• The ability to work independently and in a team environment.
• Initiative, attention to detail and a willingness to take on new challenges.
• A commitment to maintaining a safe and inclusive workplace.

An understanding of ITIL principles advantageous, but not essential.

Applicants must also be willing to undergo a National Police Check.

You will be required to work a 38-hour week, including TAFE training as you work towards your Certificate III in Information Technology. As a trainee of gforce you will be a valued member of our friendly and supportive staff, while receiving award wages and on-the-job training. Like all our staff, you will be encouraged to develop a long-term career and commitment to successfully complete your traineeship.

We welcome and encourage applications from individuals of all backgrounds, all genders, mature-aged people and people with disability. We are committed to making reasonable adjustments for any person who requests it to provide a positive, barrier-free recruitment process and supportive workplace.

About gforce

gforce is a For-Purpose Community Organisation that makes a difference in the lives of people and communities. We are a full-service employment and recruitment organisation that seeks to assist all job seekers, participants and employers.

Our team is passionate and skilled, and focus on an excellent customer experience. We have served some communities for over 40 years and for others we are building new relationships. We believe in being genuinely part of communities we serve and embracing a community-driven approach.