Certificate III in Business Traineeship – Customer Support

GForce Recruitment; Geelong; On-site; AUD 38,000 - 46,000; Full time

Benefits offered by this job

Award wages

On-the-job training

TAFE training

Job summary

gforce invites applications for a Certificate III in Business traineeship in a busy customer support environment in Breakwater, Geelong. You will gain practical hands-on experience while developing skills in customer service, administration, communication and order processing.

You will work 37.5 hours per week, with TAFE training incorporated, and receive award wages while pursuing a nationally recognised qualification. A supportive team culture awaits.

Qualifications

• Friendly, well-organised and professional communication with people.
• Strong written and verbal communication abilities.
• Willingness to learn and start a career in business, administration or customer service.

Responsibilities

• Respond to incoming phone and email enquiries.
• Enter and process customer orders accurately.
• Provide general administrative and customer support.
• Assist with customer orders and maintain accurate information.
• Build positive relationships with customers.

Skills

Communication skills

Organisational skills

Attention to detail

Team player

Customer service

Education

Certificate III in Business

Job description

Certificate III in Business Traineeship - Customer Support

Are you friendly, organised and confident communicating with people? Because we have an exciting opportunity for a motivated individual to undertake a Certificate III in Business traineeship while gaining practical, hands-on experience in a busy customer support environment.

Based in Breakwater, you’ll become part of a supportive team where you’ll develop valuable skills in customer service, administration, communication and order processing.

Responsibilities may include:

• Responding to incoming phone and email enquiries
• Entering and processing customer orders
• Providing general administrative and customer support
• Assisting with customer orders and maintaining accurate information
• Building positive relationships with customers
• Providing a high standard of service
• Developing your skills across a range of business and administration activities

Are you friendly, organised and confident communicating with people? Because we have an exciting opportunity for a motivated individual to undertake a Certificate III in Business traineeship while gaining practical, hands-on experience in a busy customer support environment.

Based in Breakwater, you’ll become part of a supportive team where you’ll develop valuable skills in customer service, administration, communication and order processing.

Responsibilities may include:

• Responding to incoming phone and email enquiries
• Entering and processing customer orders
• Providing general administrative and customer support
• Assisting with customer orders and maintaining accurate information
• Building positive relationships with customers
• Providing a high standard of service
• Developing your skills across a range of business and administration activities

About you:

You don’t need extensive office or call centre experience. We’re looking for someone who is enthusiastic, willing to learn and ready to build their career.

To succeed in this traineeship, you’ll ideally have:

• A friendly, polite and professional manner
• Good verbal and written communication skills
• Strong organisational skills
• Good attention to detail
• A positive and enthusiastic attitude
• Confidence communicating with customers over the phone and via email
• Basic computer skills and a willingness to learn new systems
• The ability to work effectively as part of a team
• A genuine interest in developing a career in business, administration or customer service

What’s in it for you:

You will be required to work a 37.5-hour week, including TAFE training as you work towards your Certificate III in Business. You will gain valuable customer service and administration skills while receiving on-the-job training and coaching while working in a professional office environment.

As a trainee of gforce you will be a valued member of our friendly and supportive staff, while receiving award wages and on-the-job training. Like all our staff, you will be encouraged to develop a long-term career and commitment to successfully complete your traineeship.

Does this role sound like you:

If you’re looking for an opportunity to gain real workplace experience, develop practical business skills and work towards a nationally recognised qualification, we’d love to hear from you.

We welcome and encourage applications from individuals of all backgrounds, all genders, mature-aged people and people with disability.

We are committed to making reasonable adjustments for any person who requests it to provide a positive, barrier-free recruitment process and supportive workplace.

About gforce

gforce is a For-Purpose Community Organisation that makes a difference in the lives of people and communities.

We are a full-service employment and recruitment organisation that seeks to assist all job seekers, participants and employers.

Our team is passionate and skilled, and focus on an excellent customer experience. We have served some communities for over 40 years and for others we are building new relationships. We believe in being genuinely part of communities we serve and embracing a community-driven approach.