IT Helpdesk & Systems Engineer - Hybrid

SICE; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Up to 3 additional leave days per year

Learning platform access

Novated leasing

Wellbeing support through EAP

Job summary

SICE ANZ is seeking an IT Helpdesk and technical support professional to provide remote and onsite assistance and to administer local servers. You will install and configure hardware, operating systems and applications, and monitor, patch and backup IT infrastructure.

Duties include troubleshooting system and network problems, configuring Microsoft 365, managing user accounts, and creating procedural documentation while delivering high customer satisfaction.

Qualifications

• Formal IT qualifications are advantageous.
• At least 1 year of IT helpdesk or similar support experience.
• Experience with MS Office applications and Windows 11.
• Experience with VM server hosting and Windows Server 2016+.
• Knowledge of RHEL and Mac desktop environments.
• Strong communication and customer service mindset.

Responsibilities

• Installing and configuring computer hardware, OS and apps.
• Monitoring, administering and maintaining systems, servers, storage and networks.
• Troubleshooting system and network problems and diagnosing faults.
• Following diagrams and instructions to repair or set up systems.
• Replacing parts as required.
• Managing user accounts and Microsoft 365, MFA issues.
• Performing routine backups and escalating failures.
• Supporting patching and endpoint protection per ICT procedures.
• Providing procedural documentation and relevant reports.

Skills

MS Office

Windows 11

Programming fundamentals

Communication skills

Customer service

Teamwork

Education

Formal IT qualifications

Tools

VM server hosting

Windows Server 2016+

RHEL (Red Hat Enterprise Linux)

Mac Desktop management

Job description

SICE ANZ is seeking an IT Helpdesk and technical support professional to provide remote and onsite assistance and to administer local servers. You will install and configure hardware, operating systems and applications, and monitor, patch and backup IT infrastructure.

Duties include troubleshooting system and network problems, configuring Microsoft 365, managing user accounts, and creating procedural documentation while delivering high customer satisfaction.