IT Helpdesk & Systems Administrator (Hybrid)

SICE ANZ

Melbourne

Hybrid

AUD 60,000 - 80,000

Full time

48 hours ago

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Benefits offered by this job

Hybrid working arrangements

Up to 3 extra leave days per year

Learning platform access

Novated leasing

Job summary

SICE ANZ in Melbourne seeks an IT Helpdesk Technician to provide remote and onsite support, and to administer local servers. You will diagnose hardware and software faults, configure systems, and assist users with Microsoft 365 and authentication tasks.

The role requires 1 year in IT support, familiarity with Windows 11, server administration, and strong communication. Hybrid work arrangements are available and you will contribute to documentation and reports.

Qualifications

At least 1 year of IT helpdesk or similar role.
Experience with MS Office applications and Windows 11 troubleshooting.
Strong communication skills and customer focus.

Responsibilities

Install and configure computer hardware, OS, and applications.
Monitor, administer and maintain computer systems, servers, virtualization, storage, and network services.
Troubleshoot system and network problems and diagnose faults.
Set up systems following diagrams and instructions and replace parts as needed.
Support Microsoft 365 services and resolve MFA/password issues.
Perform routine backups and escalate failures; assist patching and endpoint protection.