Hybrid IT Support Engineer – Server, 365 & Networks

Sice Pty Ltd; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Extra leave days

Learning platform access

Wellbeing support (EAP)

Novated leasing

Job summary

Sice Pty Ltd is hiring for an IT Helpdesk role based in Melbourne. The role involves providing remote and onsite technical support, and local servers administration to keep systems running smoothly.

Duties include installing OS and apps, maintaining servers and networks, troubleshooting faults, and supporting Microsoft 365 with MFA issues. Excellent communication and customer focus are essential.

Qualifications

• Formal IT qualifications are valued.
• At least 1 year of experience in IT helpdesk or similar.
• Experience with MS Office applications.
• Experience with Windows 11 (installation and troubleshooting).
• Experience with VM server hosting (Windows Server, RHEL/CentOS).
• Mac Desktop knowledge and programming fundamentals are useful.

Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitoring, administering and maintaining computer systems, servers, virtualization, storage and network services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Following diagrams and instructions to repair or set up a system.
• Replacing parts as required.
• Setting up and maintaining user accounts and profiles, supporting Microsoft 365 services, and resolving MFA issues.
• Performing routine backup administration and escalating failures.
• Supporting routine patching and endpoint protection activities.
• Providing support, including procedural documentation and relevant reports.

Skills

IT helpdesk

Customer service

Windows 11

Office 365

Troubleshooting

Documentation

Teamwork

Time management

Initiative

Attention to detail

Education

IT qualifications

Tools

Windows Server 2016+

RHEL/CentOS

Ansible

Microsoft 365

Job description

Sice Pty Ltd is hiring for an IT Helpdesk role based in Melbourne. The role involves providing remote and onsite technical support, and local servers administration to keep systems running smoothly.

Duties include installing OS and apps, maintaining servers and networks, troubleshooting faults, and supporting Microsoft 365 with MFA issues. Excellent communication and customer focus are essential.