Technical Support

SICE ANZ; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working arrangements

Up to 3 extra leave days per year

Learning platform access

Novated leasing

Job summary

SICE ANZ in Melbourne seeks an IT Helpdesk Technician to provide remote and onsite support, and to administer local servers. You will diagnose hardware and software faults, configure systems, and assist users with Microsoft 365 and authentication tasks.

The role requires 1 year in IT support, familiarity with Windows 11, server administration, and strong communication. Hybrid work arrangements are available and you will contribute to documentation and reports.

Qualifications

• At least 1 year of IT helpdesk or similar role.
• Experience with MS Office applications and Windows 11 troubleshooting.
• Strong communication skills and customer focus.

Responsibilities

• Install and configure computer hardware, OS, and applications.
• Monitor, administer and maintain computer systems, servers, virtualization, storage, and network services.
• Troubleshoot system and network problems and diagnose faults.
• Set up systems following diagrams and instructions and replace parts as needed.
• Support Microsoft 365 services and resolve MFA/password issues.
• Perform routine backups and escalate failures; assist patching and endpoint protection.

Skills

IT support

Microsoft 365

Windows 11

Networking basics

Troubleshooting

Communication

Education

Formal IT qualification

Tools

VM server hosting

Windows Server 2016+

Red Hat Enterprise Linux

Ansible (desirable)

Job description

This position will provide IT Helpdesk and technical support, remotely and onsite, as well as local servers administration
and maintenance, look into the technical issues, resolve or escal

Duties

• Installing and configuring computer hardware operating systems and applications
• Monitoring, administering and maintaining computer systems, servers, virtualisation, storage and network services within assigned scope
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Following diagrams and written instructions to repair a fault or set up a system
• Replacing parts as required
• Setting up and maintaining user accounts and profiles, supporting Microsoft 365 services, and resolving password and multi-factor authentication (MFA) issues
• Performing routine backup administration, checking backup results and escalating failures
• Supporting routine patching and endpoint protection activities in accordance with ICT procedures
• Providing support, including procedural documentation and relevant reports when required

Requirements

• Formal qualifications in IT would be highly regarded
• At least 1 year of experience in IT helpdesk or similar technical support roles
• Experience with MS Office applications
• Experience with Windows 11 (installation and troubleshooting)
• Experience with VM server hosting:
• Windows server 2016 to latest
• Rehat Enterprise Linux
• Centos Server
• Ansible (desirable)
• Mac Desktop knowledge
• Programming fundamentals (regardless of language)
• Understanding of software and equipment in use
• Excellent communication skills, both written and verbal
• High focus on customer satisfaction
• Initiative and proactiveness
• Attention to detail
• Good organisation and time management skills
• Good analytical and problem-solving skills
• Ability to work collaboratively as part of a team as well as independently in an efficient manner

Benefits

• A collaborative, supportive and diverse work environment where everyone has the chance to make a difference
• Hybrid working arrangements in a supportive and diverse work environment
• Enjoy a range of benefits including up to 3 additional days of leave per year, access to a learning platform for personal and professional growth, novated leasing, coaching and wellbeing support through our EAP, and much more!

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity.

Due to the high volume of applications received, only successful candidates will be contacted. We apologise for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.