Technical Support

Sice Pty Ltd; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Extra leave days

Learning platform access

Wellbeing support (EAP)

Novated leasing

Job summary

Sice Pty Ltd is hiring for an IT Helpdesk role based in Melbourne. The role involves providing remote and onsite technical support, and local servers administration to keep systems running smoothly.

Duties include installing OS and apps, maintaining servers and networks, troubleshooting faults, and supporting Microsoft 365 with MFA issues. Excellent communication and customer focus are essential.

Qualifications

• Formal IT qualifications are valued.
• At least 1 year of experience in IT helpdesk or similar.
• Experience with MS Office applications.
• Experience with Windows 11 (installation and troubleshooting).
• Experience with VM server hosting (Windows Server, RHEL/CentOS).
• Mac Desktop knowledge and programming fundamentals are useful.

Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitoring, administering and maintaining computer systems, servers, virtualization, storage and network services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Following diagrams and instructions to repair or set up a system.
• Replacing parts as required.
• Setting up and maintaining user accounts and profiles, supporting Microsoft 365 services, and resolving MFA issues.
• Performing routine backup administration and escalating failures.
• Supporting routine patching and endpoint protection activities.
• Providing support, including procedural documentation and relevant reports.

Skills

IT helpdesk

Customer service

Windows 11

Office 365

Troubleshooting

Documentation

Teamwork

Time management

Initiative

Attention to detail

Education

IT qualifications

Tools

Windows Server 2016+

RHEL/CentOS

Ansible

Microsoft 365

Job description

This position will provide IT Helpdesk and technical support, remotely and onsite, as well as local servers administration

and maintenance, look into the technical issues, resolve or elevate them in a timely manner.

Duties will include:

• Installing and configuring computer hardware operating systems and applications
• Monitoring, administering and maintaining computer systems, servers, virtualisation, storage and network services within assigned scope
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Following diagrams and written instructions to repair a fault or set up a system
• Replacing parts as required
• Setting up and maintaining user accounts and profiles, supporting Microsoft 365 services, and resolving password and multi-factor authentication (MFA) issues
• Performing routine backup administration, checking backup results and escalating failures
• Supporting routine patching and endpoint protection activities in accordance with ICT procedures
• Providing support, including procedural documentation and relevant reports when required

Requirements

• Formal qualifications in IT would be highly regarded
• At least 1 year of experience in IT helpdesk or similar technical support roles
• Experience with MS Office applications
• Experience with Windows 11 (installation and troubleshooting)
• Experience with VM server hosting:
• - Windows server 2016 to latest
• - Rehat Enterprise Linux
• - Centos Server
• - Ansible (desirable)
• Mac Desktop knowledge
• Programming fundamentals (regardless of language)
• Understanding of software and equipment in use
• Excellent communication skills, both written and verbal
• High focus on customer satisfaction
• Initiative and proactiveness
• Attention to detail
• Good organisation and time management skills
• Good analytical and problem-solving skills
• Ability to work collaboratively as part of a team as well as independently in an efficient manner

Benefits

• A collaborative, supportive and diverse work environment where everyone has the chance to make a difference.
• Hybrid working arrangements in a supportive and diverse work environment
• Enjoy a range of benefits including up to 3 additional days of leave per year, access to a learning platform for personal and professional growth, novated leasing, coaching and wellbeing support through our EAP, and much more!

Due to the high volume of applications received, only successful candidates will be contacted. We apologise for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.