IT Helpdesk Support Officer (1st/2nd Line)

National Rugby League Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

The National Rugby League Limited (NRL) is seeking a Helpdesk Support Officer to join our Technology Team in Sydney. You will be the first point of contact for IT support, ensuring our staff stay connected, productive and supported across devices, apps and collaboration tools.

You will provide Level 1 and 2 support, handle onboarding/offboarding, asset management and knowledge resources, and contribute to service improvements and technology projects in a fast-paced, purpose-led sports

Qualifications

• 2-4 years' experience in an IT support, help desk or desktop support role.
• Experience supporting Windows, macOS and mobile devices.
• Knowledge of Microsoft 365, Teams and workplace collaboration technologies.
• Experience working with service desk and ticketing platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• The ability to explain technical concepts in a way that makes sense to non-technical users.
• A proactive mindset and a genuine desire to help people.
• ITIL, Microsoft or other relevant certifications will be highly regarded.

Responsibilities

• Provide Level 1 and 2 support across laptops, desktops, mobile devices and workplace technology.
• Troubleshoot hardware, software, connectivity and user access issues.
• Support Microsoft 365, Teams and other business applications.
• Coordinate onboarding and offboarding, including device setup, software installation and account provisioning.
• Support meeting room technology, video conferencing systems and workplace collaboration tools.
• Manage device deployment, asset tracking and lifecycle activities.
• Create and maintain knowledge articles, user guides and self-service resources.
• Contribute to service improvements, automation initiatives and technology projects.

Skills

Customer service

Communication skills

Troubleshooting

Explain technical concepts

Proactive mindset

ITIL certifications

Tools

Microsoft 365

Teams

Ticketing systems

Job description

The National Rugby League Limited (NRL) is seeking a Helpdesk Support Officer to join our Technology Team in Sydney. You will be the first point of contact for IT support, ensuring our staff stay connected, productive and supported across devices, apps and collaboration tools.

You will provide Level 1 and 2 support, handle onboarding/offboarding, asset management and knowledge resources, and contribute to service improvements and technology projects in a fast-paced, purpose-led sports