IT Support & Help Desk Technician (1st/2nd Line)

Racing NSW; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Racing NSW is seeking an IT Support Specialist to join our Sydney head office. You will provide first and second level support for desktop, infrastructure and system issues for face-to-face and remote users.

The role includes installing, configuring and maintaining desktops, applications and printers, and logging incidents in the IT Service Desk. You will work in a small, dedicated team supporting the NSW Thoroughbred Racing Industry, focusing on uptime, security and user satisfaction.

Qualifications

• Three years' experience in a similar IT support role.
• A tertiary level qualification in Information Technology.
• Strong knowledge of Microsoft Office 365 and Active Directory.
• Experience with endpoint security (Sophos), VPN, Windows OS and patching.
• Knowledge of network and server infrastructure and troubleshooting.
• Experience maintaining PCs, printers, servers, and application software.
• Knowledge in troubleshooting Apple and Android devices, backups, Hyper-V, DNS, DHCP, GPO, AWS.
• Excellent customer service, communication skills, and problem solving in a fast-paced environment.
• Initiative and ability to work independently.
• Knowledge in updating content in a website CMS, such as WordPress, is advantageous.

Responsibilities

• Utilise effective technical and interpersonal skills to provide first and second level support for all desktop, infrastructure, and system issues both Face-to-face and remote users.
• Installing, configuring, and maintaining desktops, applications, and printers.
• Troubleshooting hardware network and software issues
• Ensure incidents and resolutions are recorded within the IT Service Desk and knowledge base.
• Perform routine checks, maintenance, and monitoring of IT infrastructure.

Skills

Can do attitude

Customer service

Problem solving

Independent work

Education

Three years' experience in IT support

Tertiary IT qualification

Tools

Office 365

Active Directory

Sophos Antivirus/Encryption

VPN

Windows OS

Hyper-V

DNS

DHCP

GPO

AWS

WordPress CMS

Backups

Job description

Racing NSW is seeking an IT Support Specialist to join our Sydney head office. You will provide first and second level support for desktop, infrastructure and system issues for face-to-face and remote users.

The role includes installing, configuring and maintaining desktops, applications and printers, and logging incidents in the IT Service Desk. You will work in a small, dedicated team supporting the NSW Thoroughbred Racing Industry, focusing on uptime, security and user satisfaction.