IT Helpdesk & Security Specialist (Essential Eight)

Seisma; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Seisma in Sydney, Australia seeks an IT Technical Support Specialist to be the first line of assistance for hardware, software and network issues. You will manage user accounts, deploy laptops, and assist with security patches and configurations, coordinating with staff across the organisation.

The role involves proactive monitoring, incident handling and ensuring license compliance within a growing IT environment, with opportunities for professional growth and cross-team collaboration.

Qualifications

• Bachelor of Information Technology or Computer Science.
• Two years of experience in a similar technical support role.
• Experience supporting 50-100 users and Essential Eight security controls.

Responsibilities

• Be the first point of contact for users reporting technical issues.
• Provide laptop provisioning and configure workstations with OS, software and security settings.
• Support Essential Eight security controls, patches and secure configuration.
• Identify, analyse and resolve hardware/software problems.
• Install and configure systems and manage user accounts and access permissions.
• Troubleshoot firewall rules and network connectivity.
• Monitor systems and networks to identify potential issues and prevent outages.
• Track and manage software licenses and ensure compliance.

Skills

Technical support

End-user support

IT troubleshooting

Education

Bachelor of Information Technology or Computer Science

Tools

Essential Eight

Software licensing tools

Monitoring tools

Job description

Seisma in Sydney, Australia seeks an IT Technical Support Specialist to be the first line of assistance for hardware, software and network issues. You will manage user accounts, deploy laptops, and assist with security patches and configurations, coordinating with staff across the organisation.

The role involves proactive monitoring, incident handling and ensuring license compliance within a growing IT environment, with opportunities for professional growth and cross-team collaboration.