IT End-User Support Specialist | Flexible Hours & Perks

Coliban Water; Greater Bendigo; On-site; AUD 62,000 - 76,000; Full time

Job summary

Coliban Water is seeking an IT End User Support Specialist to deliver responsive IT support across desktop, mobile and cloud environments for employees. You will troubleshoot incidents, manage service requests and assist with deployments and endpoint management.

Working within the Information & Systems team, you will support Windows 11, Office 365, Active Directory, Intune and SCCM, provide excellent customer service and contribute to continuous improvement initiatives across the organisation.

Qualifications

• Experience in an IT Service Desk or technical customer support environment.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft environments including Windows 11 and Office 365.
• Knowledge of Active Directory, MFA, Intune and SCCM preferred.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills.
• Collaborative and continuous improvement mindset.
• Tertiary qualifications in Information Technology or related discipline are highly regarded.

Responsibilities

• Providing responsive IT support across desktop, mobile and cloud environments
• Troubleshooting and resolving incidents and service requests
• Supporting Windows 11, Office 365, Active Directory, Intune and SCCM environments
• Assisting with workstation deployments, device provisioning and endpoint management
• Supporting meeting room AV equipment, printers and mobile devices
• Maintaining documentation, knowledge articles and asset records
• Contributing to service improvements and basic IT automations
• Assisting with system upgrades, rollouts and IT projects

Skills

IT Service Desk

Troubleshooting

Windows 11

Office 365

Active Directory

Intune

SCCM

MFA

Communication

Organisational skills

Education

Tertiary qualifications in Information Technology, Computer Science or related discipline

Victorian driver’s licence

Job description

Coliban Water is seeking an IT End User Support Specialist to deliver responsive IT support across desktop, mobile and cloud environments for employees. You will troubleshoot incidents, manage service requests and assist with deployments and endpoint management.

Working within the Information & Systems team, you will support Windows 11, Office 365, Active Directory, Intune and SCCM, provide excellent customer service and contribute to continuous improvement initiatives across the organisation.