End-User IT Support Analyst - On-Call & Remote

Hastings Deering (Australia) Ltd; Queensland; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Health extras discount

Product discounts

Fitness Passport partnership

Paid parental leave

Learning and career development

Wellbeing Hub and EAP

Job summary

DuluxGroup is seeking an End User Support Analyst to deliver high-quality onsite support across three Queensland sites and provide remote assistance to teams in Australia and New Zealand.

You will manage endpoint devices, resolve complextechnical issues, and work on technology projects that improve the user experience. Strong knowledge of Windows 10/11, MS 365, and mobile devices is required, with experience in Intune, MEM and Autopilot.

Qualifications

• Proven experience supporting and managing end user computing environments within a corporate setting.
• Strong knowledge of Windows 10/11, Microsoft 365, Android and iOS devices.
• Hands-on experience with endpoint management tools such as Intune, MEM, and Autopilot.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and stakeholder engagement skills with the ability to travel across metro and regional areas as required.

Responsibilities

• Deliver high-quality onsite support across three Queensland sites and remote assistance across Australia and New Zealand.
• Manage endpoint devices, resolve technical issues, and contribute to technology projects.
• Partner with stakeholders to deliver reliable, practical technology solutions that keep the business running smoothly.

Skills

End user support

Windows 10/11

Microsoft 365

Mobile devices

Endpoint management

Troubleshooting

Stakeholder engagement

Travel flexibility

Tools

Intune

MEM

Autopilot

Job description

DuluxGroup is seeking an End User Support Analyst to deliver high-quality onsite support across three Queensland sites and provide remote assistance to teams in Australia and New Zealand.

You will manage endpoint devices, resolve complextechnical issues, and work on technology projects that improve the user experience. Strong knowledge of Windows 10/11, MS 365, and mobile devices is required, with experience in Intune, MEM and Autopilot.