It End User Support Specialist

Coliban Water; Greater Bendigo; On-site; AUD 62,000 - 76,000; Full time

Job summary

Coliban Water is seeking an IT End User Support Specialist to deliver responsive IT support across desktop, mobile and cloud environments for employees. You will troubleshoot incidents, manage service requests and assist with deployments and endpoint management.

Working within the Information & Systems team, you will support Windows 11, Office 365, Active Directory, Intune and SCCM, provide excellent customer service and contribute to continuous improvement initiatives across the organisation.

Qualifications

• Experience in an IT Service Desk or technical customer support environment.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft environments including Windows 11 and Office 365.
• Knowledge of Active Directory, MFA, Intune and SCCM preferred.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills.
• Collaborative and continuous improvement mindset.
• Tertiary qualifications in Information Technology or related discipline are highly regarded.

Responsibilities

• Providing responsive IT support across desktop, mobile and cloud environments
• Troubleshooting and resolving incidents and service requests
• Supporting Windows 11, Office 365, Active Directory, Intune and SCCM environments
• Assisting with workstation deployments, device provisioning and endpoint management
• Supporting meeting room AV equipment, printers and mobile devices
• Maintaining documentation, knowledge articles and asset records
• Contributing to service improvements and basic IT automations
• Assisting with system upgrades, rollouts and IT projects

Skills

IT Service Desk

Troubleshooting

Windows 11

Office 365

Active Directory

Intune

SCCM

MFA

Communication

Organisational skills

Education

Tertiary qualifications in Information Technology, Computer Science or related discipline

Victorian driver’s licence

Job description

Description:

Overview of role:

The IT End User Support Specialist plays a key role in delivering responsive and effective IT support across Coliban Water. Working within the Information & Systems team, the role is responsible for troubleshooting technical issues, supporting end-user devices and systems, managing service requests, and contributing to continuous improvement initiatives that enhance the overall technology experience for employees across the organisation.

Key Responsibilities:

You’ll play a key role in supporting our people and technology environment by:

• Providing responsive IT support across desktop, mobile and cloud environments
• Troubleshooting and resolving incidents and service requests
• Supporting Windows 11, Office 365, Active Directory, Intune and SCCM environments
• Assisting with workstation deployments, device provisioning and endpoint management
• Supporting meeting room AV equipment, printers and mobile devices
• Maintaining documentation, knowledge articles and asset records
• Contributing to service improvements and basic IT automations
• Assisting with system upgrades, rollouts and IT projects

About you:

You’re a customer-focused IT professional who enjoys solving problems and helping people. You bring strong technical capability, excellent communication skills and a proactive mindset.

You will bring:

• Experience in an IT Service Desk or technical customer support environment
• Strong troubleshooting and problem-solving skills
• Experience supporting Microsoft environments including Windows 11 and Office 365
• Knowledge of Active Directory, MFA, Intune and SCCM preferred
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication and stakeholder engagement skills
• A collaborative and continuous improvement mindset
• Tertiary qualifications in Information Technology, Computer Science or a related discipline will be highly regarded.
• A current and valid Victorian driver’s licence

Salary:

The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2021 Band 2 $62,475 - $76,367 plus super salary range will be offered to the successful candidate commensurate with their skills and experience.

Enquiries:

For further information please contact Bidita Rezwana on 0431173635 or via email at [e-mail]

Why join us?

At Coliban Water our people are on a mission to create a better life for our customers and communities - now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from individuals of all abilities. We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities. If you need any support during the application process or would like to discuss interview adjustments, please contact Bidita Rezwana.

Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.