IT Service Desk Specialist – MS 365 & End-User Support

FMCG COMPANY; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

FMCG COMPANY in Melbourne is seeking a Service Desk Specialist to join our IT team. You will deliver Level 1 and 2 support across the business, maintaining Microsoft 365, Exchange Online, Teams, SharePoint Online, and device management.

The role focuses on end-user assistance, incident triage, and collaboration with stakeholders to ensure secure, reliable systems. A hands-on, customer-focused IT professional who enjoys problem solving will thrive in this environment.

Qualifications

• Experience providing Level 1 and Level 2 IT support in a corporate environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online, and AD.
• Experience with DNS, DHCP, Group Policy, and Intune/SCCM.
• Good troubleshooting and problem-solving skills.
• Exposure to networking and server administration is advantageous.
• Knowledge of iOS and Android device support.
• Relevant IT qualification or equivalent practical experience.

Responsibilities

• Manage and prioritise IT service desk requests and incidents.
• Act as the first point of contact for IT-related enquiries and support requests.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Support desktop, laptop, mobile devices, and meeting room technologies.
• Maintain Microsoft 365 environment including Exchange Online, Teams, OneDrive, SharePoint, Power BI, Power Automate.
• Assist with VPN connectivity and remote access support.
• Administer Active Directory users, groups, and permissions.
• Support Windows desktops and endpoint management.
• Assist with device deployment and endpoint administration.

Skills

IT support (L1-L2)

Windows 10/11

Microsoft 365

Exchange Online

Active Directory

VPN

DNS/DHCP

Group Policy

Intune/SCCM

iOS/Android device support

Networking basics

Education

IT qualification

Tools

ND

Job description

FMCG COMPANY in Melbourne is seeking a Service Desk Specialist to join our IT team. You will deliver Level 1 and 2 support across the business, maintaining Microsoft 365, Exchange Online, Teams, SharePoint Online, and device management.

The role focuses on end-user assistance, incident triage, and collaboration with stakeholders to ensure secure, reliable systems. A hands-on, customer-focused IT professional who enjoys problem solving will thrive in this environment.