IT Administrator I at GoFundMe

GoFundMe; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

GoFundMe in Sydney, Australia is seeking an IT Administrator I to join our IT team and provide hands-on desktop support, AV and VOIP assistance, and cloud service administration. In-office presence is required 2 days per week, with a full-time schedule and hybrid work considerations.

The role requires a BA/BS or equivalent, 1–3 years in IT or help desk, strong communication skills, and demonstrated problem solving and time management abilities for a fast-paced, mission-driven environment.

Qualifications

• BA/BS or equivalent experience.
• 1–3 years of IT or help desk experience.
• Solid AV experience.
• Strong written & oral communication skills.
• Excellent analytical and problem solving skills.
• Strong time management.

Responsibilities

• Desktop support for user devices and software.
• Administrative support for Cloud based services.
• A/V support for all hands meetings and events.
• Video conference support and VOIP support.
• Remote management dashboards and displays for local teams.
• Remote management for office network and VPN connections.
• May require travel to support office events.

Skills

IT support

AV systems

Communication

Time management

Problem solving

Education

BA/BS or equivalent

Job description

Want to help us help others? We're hiring! GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us!

The GoFundMe team is searching for our next IT Administrator I that wants to join our IT team in Australia.

Location: Sydney, NSW, AU

There will be an in-office requirement of 2x a week. Full time.

Responsibilities

• Desktop support
• Administrative support for our Cloud based services
• A/V support for our all hands meetings
• Video conference support & VOIP support
• Remote management dashboards/displays for Local teams
• Remote management for office network & VPN connections
• May require travel to support office events

Requirements

• BA/BS or equivalent experience
• 1-3 years of IT or help desk experience
• Solid AV experience
• Strong written & oral communication skills
• Excellent analytical and problem solving skills
• Strong time management

Why you'll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form.

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Learn more about GoFundMe: We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '26 annual report. Our annual 'Year in Help' report reflects our community's impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom.