IT Administrator I

GoFundMe; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits

Comprehensive healthcare benefits

Job summary

GoFundMe is hiring an IT Administrator I to join our IT team in Australia. The role focuses on remote frontline desktop support, AV support, and admin duties for cloud services while ensuring smooth video conferencing and VPN connectivity. In-office presence is required 2x per week.

You will support local teams, manage office networks, and assist with travel as needed, contributing to a mission-driven culture and collaborative environment.

Qualifications

• BA/BS or equivalent experience required.
• 1-3 years of IT or help desk experience.
• Solid AV experience.
• Strong written and oral communication skills.
• Excellent analytical and problem solving skills.
• Strong time management.

Responsibilities

• Remote front lines desktop support.
• Administrative support for cloud-based services.
• A/V support for all hands meetings.
• Video conference and VOIP support.
• Remote management dashboards/displays for local teams.
• Remote management of office network and VPN connections.
• Travel to support office events may be required.

Skills

IT support

AV experience

Communication

Analytical skills

Time management

Education

BA/BS or equivalent

Job description

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next IT Administrator I that wants to join our IT team in Australia. There will be an in-office requirement of 2x a week.

The Job

• Remote Front lines Desktop support
• Administrative support for our Cloud based services
• A/V support for our all hands meetings
• Video conference support & VOIP support
• Remote management dashboards/displays for Local teams
• Remote management for office network & VPN connections
• May require travel to support office events

You

• BA/BS or equivalent experience
• 1-3 years of IT or help desk experience
• Solid AV experience
• strong written & oral communication skills
• Excellent analytical and problem solving skills
• Strong time management

Why you’ll love it here

• Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement : Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘26 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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