Islander Porter — Guest Arrival & Service Pro

Hamilton Island Enterprises; Hamilton Island; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Gym access

Dining discounts

Live island-side with no commute

Job summary

Hamilton Island Enterprises – Hamilton Island QLD is seeking experienced and polished Porters to join our Front Office teams across our island accommodation. In this guest-facing role, you'll create memorable first impressions, support seamless arrivals and departures, and provide warm, professional service throughout each guest's stay.

As a Porter, you'll assist with arrivals, departures, luggage handling, transfers, and general guest requests.

Qualifications

• Current Open Manual QLD Driver Licence (Essential).
• Ability to obtain a Restricted Driver Authorisation (RDA) (Essential).
• Nationally Accredited Responsible Service of Alcohol (Essential).
• Previous Porter, hotel, resort, or guest service experience.
• Impeccable grooming and professional presentation.
• Strong communication and interpersonal skills.
• Ability to deliver warm and personalised guest service.
• Strong time management and attention to detail.
• Flexibility to work across different island accommodation operations.

Responsibilities

• Welcome guests and create an exceptional arrival and departure experience.
• Assist with guest luggage efficiently and securely.
• Support guest arrivals, departures, transfers, and room orientations.
• Provide friendly assistance with guest enquiries and special requests.
• Maintain knowledge of daily activities, VIP arrivals, and island events.
• Ensure resort vehicles and buggies are clean, safe, and presentable.
• Work closely with Front Office and other departments to support guest needs.
• Respond to guest enquiries promptly and professionally.

Skills

Guest service

Team player

Time management

Communication skills

Professional presentation

Flexibility

Attention to detail

Job description

Hamilton Island Enterprises – Hamilton Island QLD is seeking experienced and polished Porters to join our Front Office teams across our island accommodation. In this guest-facing role, you'll create memorable first impressions, support seamless arrivals and departures, and provide warm, professional service throughout each guest's stay.

As a Porter, you'll assist with arrivals, departures, luggage handling, transfers, and general guest requests.