Island Front Desk Host – Guest Experience Lead

Hamilton Island Enterprises; Hamilton Island; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Gym access

Dining discounts

Island lifestyle

Job summary

Hamilton Island Enterprises is seeking polished Hosts to join our Front Office teams across island accommodation. You will be the friendly face guiding guests from arrival to departure, coordinating check-ins, room allocations and guest requests with an emphasis on personalised service.

Join us for a vibrant island lifestyle with staff perks like gym access and dining discounts, and contribute to memorable experiences on one of Australia’s iconic destinations.

Qualifications

• Excellent communication and guest service skills required.
• Strong organisational abilities and attention to detail.
• Polished presentation and professional demeanor expected.
• Knowledge of Front Office processes and hotel operations.

Responsibilities

• Welcome guests and manage efficient check-in and check-out.
• Coordinate room allocations, reservations and guest requests.
• Maintain guest records, accounts and payments per Front Office procedures.
• Respond promptly to guest enquiries and special requests.
• Liaise with Housekeeping and other departments to ensure seamless stays.
• Offer information on island facilities, activities and services.

Skills

Communication

Customer service

Attention to detail

Presentation

Hospitality knowledge

Education

Certificate III/IV or Diploma in Hospitality

Job description

Hamilton Island Enterprises is seeking polished Hosts to join our Front Office teams across island accommodation. You will be the friendly face guiding guests from arrival to departure, coordinating check-ins, room allocations and guest requests with an emphasis on personalised service.

Join us for a vibrant island lifestyle with staff perks like gym access and dining discounts, and contribute to memorable experiences on one of Australia’s iconic destinations.