Guest Welcome Concierge & Luggage Porter

Journey Beyond; Hervey Bay; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Staff accommodation discounts

Staff meals discounts

Free K’gari Explorer Tours

Ferry transfers for staff

Access to staff village facilities

Discounts on Journey Beyond travel

Job summary

Kingfisher Bay Resort on K\'gari (Fraser Island) is seeking a part-time Porter to welcome guests from arrival to departure, working closely with the Front Office to ensure a smooth guest journey. You’ll assist with luggage transfers, provide information about resort facilities, and help create memorable stays through friendly, professional service.

A valid manual QLD Driver’s Licence and Driver Authority are preferred, with live-on-island duties and access to staff facilities.

Qualifications

• Customer service mindset and guest-first attitude.
• Experience in hospitality or guest-facing roles preferred.
• Ability to lift and move luggage safely.
• Valid manual QLD Driver's Licence and Driver Authority preferred.

Responsibilities

• Welcome guests and assist with arrivals and departures.
• Transport luggage safely across the resort.
• Provide information about resort facilities and services.
• Assist with guest requests and Front Office operations.
• Help create exceptional guest experiences every day.

Skills

Customer service

Hospitality experience

Luggage handling

Driver licence (QLD)

Job description

Kingfisher Bay Resort on K\'gari (Fraser Island) is seeking a part-time Porter to welcome guests from arrival to departure, working closely with the Front Office to ensure a smooth guest journey. You’ll assist with luggage transfers, provide information about resort facilities, and help create memorable stays through friendly, professional service.

A valid manual QLD Driver’s Licence and Driver Authority are preferred, with live-on-island duties and access to staff facilities.