Guest Arrival & Luggage Concierge — On‑Island Role

K'gari (Fraser Island); Hervey Bay; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff accommodation discount with Wi‑F

Discounted meals and resort-wide staff

FREE K'Gari Explorer Tours and ferry

Access to staff village facilities

Discounts on travel experiences

Job summary

Kingfisher Bay Resort on K'Gari (Fraser Island) is seeking a friendly Porter for a permanent part-time, live-on-island role. You will welcome guests, assist with arrivals and departures, help with luggage transfers, and provide information on facilities and services while delivering outstanding customer service throughout the guest journey.

Join us on Fraser Island to work closely with our Front Office team, growing guest satisfaction and delivering memorable experiences in a unique island

Qualifications

• Experience in hospitality, tourism, or customer service preferred.
• Ability to lift and move luggage safely.
• Strong guest relations and communication skills.

Responsibilities

• Welcome guests and assist with arrivals and departures.
• Transport luggage safely around the resort.
• Provide information about resort facilities and services.
• Assist with guest requests and Front Office operations.
• Help create exceptional guest experiences every day.

Skills

Customer service

Luggage handling

Front Office operations

Hospitality industry experience

Communication

Job description

Kingfisher Bay Resort on K'Gari (Fraser Island) is seeking a friendly Porter for a permanent part-time, live-on-island role. You will welcome guests, assist with arrivals and departures, help with luggage transfers, and provide information on facilities and services while delivering outstanding customer service throughout the guest journey.

Join us on Fraser Island to work closely with our Front Office team, growing guest satisfaction and delivering memorable experiences in a unique island