Customer Support Manager

Myriota; Adelaide; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Birthday leave

Comprehensive health coverage

Job summary

Myriota in Adelaide is seeking a senior Customer Success/Field Application leadership role to guide a technical team across pre-sales and post-sales engagements. You will collaborate with sales, engineering, and product to architect solutions and accelerate PoCs for enterprise clients.

Focus on onboarding, integration, and customer success metrics to maximise account health, retention, and revenue growth while driving API documentation and self-service tools.

Qualifications

• 5+ years of experience in Customer Success, Field Application, Solutions Architecture, or Pre-Sales Leadership within IoT, telecommunications, or technology.

Responsibilities

• Lead, mentor, and inspire a technical team, balancing pre-sales enablement with post-sales delivery workloads.
• Partner with sales leadership to direct technical discovery, PoC strategies, and enterprise solution design to shorten sales cycles.
• Oversee the post-sales technical onboarding journey, proactively resolving integration blockers to maximize account health and retention.
• Build and drive the strategic roadmap for customer-facing self-service tools, integration guides, and API documentation to empower rapid client deployment.
• Synthesise field feedback and customer deployment data into strategic inputs for Product and R&D teams to eliminate friction points.
• Champion a collaborative, customer-first execution culture, stepping in to support high-stakes executive customer alignments when needed.

Skills

IoT

Pre-Sales Leadership

Customer Success

Leadership

Communication

Education

Engineering/CS/Tech/Business degree

Tools

CRM systems

Solution design

Job description

Do you see opportunity everywhere in anywhere connectivity? Then come and propel your career at Myriota, where the Internet of Things (IoT) meets Space!

At Myriota our mission is audacious yet simple: unlock better outcomes for people and planet, through simple, affordable access to data. We make anywhere connectivity possible through our patented direct-to-satellite technology that is secure, low-cost, low maintenance and really (really) long-battery-life.

One more thing… It works today. This is why our solutions are profitably unlocking vital use cases across a range of industries including agriculture, environmental monitoring, transport, logistics, maritime and defence.

The incredible opportunity

Coach and empower a team of Field Application Engineers (FAEs) driving commercial growth and technical delivery.

Act as the pivotal connector between enterprise sales, customer success, and product engineering.

Guide pre-sales technical discovery, solution architecture, and Proof-of-Concept (PoC) conversions.

Architect seamless post-sales onboarding experiences to minimise time-to-value for enterprise clients.

Feed real-world customer insights and field feedback directly into R&D and product development loops.

Stuff we’ll trust you to do

Lead, mentor, and inspire a technical team, balancing pre-sales enablement with post-sales delivery workloads.

Partner with sales leadership to direct technical discovery, PoC strategies, and enterprise solution design to shorten sales cycles.

Oversee the post-sales technical onboarding journey, proactively resolving integration blockers to maximize account health and retention.

Build and drive the strategic roadmap for customer-facing self-service tools, integration guides, and API documentation to empower rapid client deployment.

Synthesise field feedback and customer deployment data into strategic inputs for Product and R&D teams to eliminate friction points.

Champion a collaborative, customer-first execution culture, stepping in to support high-stakes executive customer alignments when needed.

What we’ll like about you

5+ years of experience in Customer Success, Field Application, Solutions Architecture, or Pre-Sales Leadership within IoT, telecommunications, or technology.

Proven track record of managing and coaching direct technical reports across both pre-sales and post-sales customer lifecycles.

Strong commercial background partnering with sales teams to guide solution design, convert enterprise PoCs, and grow revenue.

Exceptional leadership and communication skills with the ability to translate complex technical architectures into executive business value.

Baseline understanding of IoT architectures, wireless communications, or cloud data flows, backed by a relevant degree (Engineering, CS, Tech, Business) or equivalent practical experience.

Why Myriota stands out:

Driven by Purpose: Our mission creates meaningful impacts for both individuals and the planet.

Shared Values: We embrace values that include Thinking Big, Simplifying, Collaborating, and Staying Authentic.

Nurturing Growth: Count on tailored development plans that empower your potential.

Flexibility & Empowerment: We champion work-life balance, well-being, learning, and individual passions.

Caring Community: Our supportive culture offers mental health support, paid parental leave, birthday leave, and comprehensive health coverage.

Our hiring commitment:

At Myriota, you don’t need to check every box.
We have key requirements which are important, but we also know that the best candidate may not tick all the boxes so, if you have the experience and capabilities for a portion of the role,

At Myriota, we're a diverse team united by strength. We warmly welcome applications from all backgrounds and walks of life. Elevate the future with us at Myriota today!

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We love hearing from candidates directly! Please note that Myriota has not engaged any external agencies for this role, and we are managing this recruitment process internally. We kindly ask that recruitment agencies respect this and refrain from cold outreach or submitting unsolicited resumes.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?

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