Customer Technical Support Manager

Myriota; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Birthday leave

Comprehensive health coverage

Job summary

Myriota in Australia is seeking a Customer Success leader to coach and empower a team of Field Application Engineers, driving commercial growth and technical delivery. You will connect enterprise sales, customer success, and product engineering to guide pre-sales discovery, PoC conversions, and seamless post-sales onboarding.

With 5+ years in IoT/telecom, you will translate complex architectures into business value, shorten sales cycles, and shape self-service tools and API docs to accelerate

Qualifications

• 5+ years in Customer Success, Field Application, Solutions Architecture, or Pre-Sales Leadership in IoT/telecom/tech.
• Proven track record coaching direct technical reports across pre-sales and post-sales lifecycles.
• Strong commercial background partnering with sales to guide solution design and grow revenue.
• Excellent leadership and communication translating tech architectures to business value.

Responsibilities

• Lead, mentor, and inspire a technical team, balancing pre-sales enablement with post-sales delivery workloads.
• Partner with sales leadership to direct technical discovery, PoC strategies, and enterprise solution design to shorten sales cycles.
• Oversee the post-sales technical onboarding journey, proactively resolving integration blockers to maximize account health and retention.
• Build and drive the strategic roadmap for customer-facing self-service tools, integration guides, and API documentation to empower rapid client deployment.
• Synthesise field feedback and customer deployment data into strategic inputs for Product and R&D teams to eliminate friction points.

Skills

Customer Success

Field Application

Solutions Architecture

Pre-Sales Leadership

Sales collaboration

Education

Engineering, CS, Tech, or Business degree

Job description

Do you see opportunity everywhere in anywhere connectivity? Then come and propel your career at Myriota, where the Internet of Things (IoT) meets Space!

At Myriota our mission is audacious yet simple: unlock better outcomes for people and planet, through simple, affordable access to data. We make anywhere connectivity possible through our patented direct-to-satellite technology that is secure, low-cost, low maintenance and really (really) long-battery-life.

One more thing… It works today. This is why our solutions are profitably unlocking vital use cases across a range of industries including agriculture, environmental monitoring, transport, logistics, maritime and defence.

The incredible opportunity

• Coach and empower a team of Field Application Engineers (FAEs) driving commercial growth and technical delivery.
• Act as the pivotal connector between enterprise sales, customer success, and product engineering.
• Guide pre-sales technical discovery, solution architecture, and Proof-of-Concept (PoC) conversions.
• Architect seamless post-sales onboarding experiences to minimise time-to-value for enterprise clients.
• Feed real-world customer insights and field feedback directly into R&D and product development loops.

Stuff we’ll trust you to do

• Lead, mentor, and inspire a technical team, balancing pre-sales enablement with post-sales delivery workloads.
• Partner with sales leadership to direct technical discovery, PoC strategies, and enterprise solution design to shorten sales cycles.
• Oversee the post-sales technical onboarding journey, proactively resolving integration blockers to maximize account health and retention.
• Build and drive the strategic roadmap for customer-facing self-service tools, integration guides, and API documentation to empower rapid client deployment.
• Synthesise field feedback and customer deployment data into strategic inputs for Product and R&D teams to eliminate friction points.

What we’ll like about you

• 5+ years of experience in Customer Success, Field Application, Solutions Architecture, or Pre-Sales Leadership within IoT, telecommunications, or technology.
• Proven track record of managing and coaching direct technical reports across both pre-sales and post-sales customer lifecycles.
• Strong commercial background partnering with sales teams to guide solution design, convert enterprise PoCs, and grow revenue.
• Exceptional leadership and communication skills with the ability to translate complex technical architectures into executive business value.
• Baseline understanding of IoT architectures, wireless communications, or cloud data flows, backed by a relevant degree (Engineering, CS, Tech, Business) or equivalent practical experience.

Why Myriota stands out:

• Driven by Purpose: Our mission creates meaningful impacts for both individuals and the planet.
• Shared Values: We embrace values that include Thinking Big, Simplifying, Collaborating, and Staying Authentic.
• Nurturing Growth: Count on tailored development plans that empower your potential.
• Flexibility & Empowerment: We champion work-life balance, well-being, learning, and individual passions.
• Caring Community: Our supportive culture offers mental health support, paid parental leave, birthday leave, and comprehensive health coverage.

Our hiring commitment:

At Myriota, you don’t need to check every box.

At Myriota, we're a diverse team united by strength. We warmly welcome applications from all backgrounds and walks of life. Elevate the future with us at Myriota today!

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