Senior Field Application Engineer

Myriota; South Australia; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Volunteering days

Birthday leave

Comprehensive health coverage

Job summary

A leading IoT technology company in Adelaide is seeking a Senior Field Application Engineer to provide expert technical support and enhance customer experiences. The ideal candidate has a Bachelor's degree, strong technical skills, and excellent communication abilities. You will work on cutting-edge satellite technology and contribute to various projects. This role offers hybrid working arrangements and a supportive work environment.

Qualifications

• Demonstrated expertise in understanding, using, and debugging systems.
• Field experience with installation, failure modes, and connector types.
• Familiarity with sensors and their interfaces.

Responsibilities

• Become an expert in the system-wide understanding and debugging.
• Offer timely and effective technical support remotely and on site.
• Collaborate with teams to resolve complex technical issues.
• Support sales efforts by addressing technical questions.
• Develop and maintain customer support materials.
• Deliver training sessions and conduct product installations.
• Conduct rigorous product testing in real-world scenarios.

Skills

Knowledge of electronics and firmware development

Excellent written and verbal communication skills

Customer centric with a demonstrable passion for engineering

Strong technical acumen with experience in coding and hardware integration

Proficiency in Linux and Windows development environments

Understanding of wireless network challenges

Education

Bachelor's degree in Engineering or Computer Science

Job description

Myriota Adelaide, South Australia, Australia

Senior Field Application Engineer

Are you a technical whiz who thrives on being at the intersection of customers and technology?

Do you have a passion for unpacking complex systems to become a subject matter expert? Are you keen to work on the leading edge of technology, bringing the promise of connectivity to every corner of the world?

Myriota’s patented, direct-to-satellite technology is a game-changer: we deliver secure, affordable, low-maintenance, and enduring connectivity to leave a lasting impact in critical sectors like agriculture, environmental monitoring, transport, logistics, maritime, and defence. We are experiencing hypergrowth and are recruiting top-tier talent to lead our next phase.

The incredible opportunity

The Field Application Engineer is a customer focused technical professional who is passionate about ensuring that all aspects of our customers experience and journey to scale, is both simple and awesome. This position is based at the Myriota Head Office in Adelaide, South Australia with hybrid working arrangements.

How you will drive success

• Become a demonstrated expert in the system wide understanding, use and debug of the system spanning edge devices, module and hardware integration, network system (protocol and satellite infrastructure), cloud and data/system visualization
• Offer timely and effective technical support both remotely and on site across a range of complexity
• Collaborate with cross functional teams to elevate and resolve complex technical issues as required
• Support sales efforts by addressing technical questions and contributing to tailored solutions and proposals
• Develop, deliver and maintain customer support materials including but not limited to Myriota deployment & migration guides, engineering guides such as battery estimator, API, antenna design, datasheets and support site content
• Deliver training sessions
• Conduct product installation as required
• Conduct rigorous testing of products in real-world scenarios, providing feedback for ongoing product development.

What we value in you

• Bachelor's degree in Engineering, Computer Science, or related field is desirable
• Knowledge of electronics and firmware development, ability to read schematics
• Field experience with installation, failure modes, and connector types
• Excellent written and verbal communication skills
• Customer centric with a demonstrable passion for engineering
• Strong technical acumen with experience in coding, hardware integration, and understanding of edge- network- cloud- apps- visualisation- tooling
• Familiarity with sensors and their interfaces
• Proficiency in Linux and Windows development environments
• Understanding of wireless network challenges
• Excellent written and verbal communication skills
• Customer centric with a demonstrable passion for engineering

Why Myriota stands out

Purpose That Matters

At Myriota, we’re driven by a bold vision: a world made better through a pervasive Internet of Things. Everything we do is about delivering real, lasting impact for individuals, industries, and the planet.

Values That Drive Us

We don’t just write values on walls, we live them. We build solutions that disrupt and delight, deliver relentlessly, embrace challenge, measure what matters, and always have each other’s backs.

Growth That Empowers

We invest in your potential with tailored development and opportunities to take on hard problems because growth comes from challenge, not comfort.

Flexibility With Purpose

Whether it's work-life balance, continuous learning, or space to follow your passions, we empower you to bring your best in and out of work.

A Team That Sticks Together

We’re in this for the long haul, and for each other. With mental health support, paid parental leave, volunteering days, birthday leave, and comprehensive health coverage, we take care of our people in good times and bad.

Innovation doesn’t come from playing it safe.

We're excited to be hiring directly and are not seeking support from recruitment agencies. Thanks for respecting this approach.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Customer Service
• Industries: Telecommunications