Investigations Intake & Referral Specialist

Queensland Government; Ipswich City; On-site; AUD 80,000 - 120,000; Full time

Job summary

Queensland Government's Office of the Public Guardian (OPG) protects adults with impaired decision-making capacity and children in care. We strive to support, educate and empower our vulnerable communities to live with dignity.

The role involves communicating investigations powers to clients, providing information to guardians and attorneys, processing referrals, and building respectful, multidisciplinary relationships across the state, with travel and occasional after-hours work expected.

Qualifications

• You must possess a C class driver's licence.
• The incumbent may be required to travel throughout the State, including overnight stays.
• A Certificate IV or Diploma in Government Investigations, or tertiary qualifications relating to investigations, social, health, behavioural sciences or related disciplines is desirable.
• The incumbent may be required to work hours outside the normal work hours.

Responsibilities

• Communicate the Public Guardian's investigations functions and powers to clients.
• Provide information and advice to attorneys, guardians, administrators and informal decision makers.
• Support members of the public to refer matters of concern in a timely manner.
• Deliver intake and assessment processes to progress referrals for investigation in a timely manner.
• Communicate and maintain referral pathways.
• Establish and maintain positive relationships with all stakeholders and team members, contributing to a multi-disciplinary workplace that behaves in an ethical, respectful and culturally sensitive manner.

Education

Certificate IV or Diploma in Government Investigations, or related tertiary qualifications

Job description

Queensland Government's Office of the Public Guardian (OPG) protects adults with impaired decision-making capacity and children in care. We strive to support, educate and empower our vulnerable communities to live with dignity.

The role involves communicating investigations powers to clients, providing information to guardians and attorneys, processing referrals, and building respectful, multidisciplinary relationships across the state, with travel and occasional after-hours work expected.