Community Visitor (Identified)

Office of the Public Guardian; Maroochydore; On-site; AUD 60,000 - 80,000; Full time

Job summary

Office of the Public Guardian in Maroochydore, Queensland, is seeking a dedicated professional to conduct visits and assess the supports provided to adults and children with decision-making needs. You will advocate for clients, review information, and participate in governance and reporting obligations.

Key requirements include strong interpersonal and communication skills, privacy and confidentiality adherence, a current C class licence with a roadworthy vehicle, and a commitment to ongoing

Qualifications

• Strong interpersonal skills with diverse groups.
• Excellent written and verbal communication and report writing.
• Ability to maintain confidentiality and privacy.
• Maintain accurate records and meet governance standards.
• Willingness to participate in training and professional development.
• Possession of a current C class drivers' licence and a roadworthy vehicle.

Responsibilities

• Conduct assigned visits and assess supports at visitable locations.
• Assess information provided to rights holders about their rights.
• Identify issues by seeking views, observations or documents.
• Advocate for and support people to resolve concerns and participate in decisions.

Skills

Interpersonal skills

Written and verbal communication

Information technology literacy

Confidentiality and privacy

Record keeping and governance

Stakeholder advocacy

Job description

Office of the Public Guardian – Maroochydore QLD

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Key responsibilities:

• Conduct assigned visits and make robust and probative inquiries into the standard and adequacy of supports services being provided to the people staying at visitable locations in accordance with functions outlined in the Public Guardian Act 2014 and the policies and procedures of the Office of the Public Guardian.
• Assess the adequacy of information given to children, young people and adultsbeing visited about their rights.
• Identify issues or concerns impacting the people you are visiting by seeking their views and wishes, making observations and inquires or reviewing site documents.
• Advocate for and support the people you are visiting to resolve their issues or concerns, participate in decision making, and to make or refer complaints.
  
  • Demonstrate an understanding of the legislative and regulatory frameworks which underpin the delivery of services to the people you are visiting.
  • Demonstrate strong interpersonal skills including the ability to rapidly develop rapport and trust with diverse groups, resilience and maintaining professional boundaries.
  • Demonstrate strong written and verbal communication skills including report writing and information technology literacy skills.
  • Comply with confidentiality, information exchange and privacy provisions when accessing or sharing information.
  • Maintain accurate, timely records to ensure compliance with record keeping and reporting requirements and to meet corporate governance standards.
  • Attend and actively participate in all relevant training, team meetings, supervision sessions and professional development opportunities as required.

This role is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be an Aboriginal person and/or Torres Strait Islander person.

An Aboriginal person and/or Torres Strait Islander person is one who identifies as an Aboriginal person and/or Torres Strait Islander person and is either:

• accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which they live.

Applicants to this role may have to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Requesting proof of Aboriginal and/or Torres Strait Islander heritage from applicants helps to make sure that this intention is honoured. This may include a signed statutory declaration by the person as outlined in this Evidence of Attribute – Aboriginal and/or Torres Strait Islander Identified Roles.

Qualifications and conditions:

Possession of a current C class drivers' licence and a roadworthy motor vehicle registered in Queensland covered by Compulsory Third Party (CTP) insurance.

A mandatory condition of this role is a Working with Children Check clearance (Blue Card). If you do not already have one, OPG will guide you on how to apply.

No formal qualifications are required for the position however a strong commitment to protecting the rights and interests of the most vulnerable members of our community is essential.

Applications to remain current for 12 months.

Job Ad Reference: QLD/703731/26