Internal Sales Specialist – Plumbing & Irrigation

Valve Warehouse Australia; Melbourne; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Strong wage

Generous sales bonus

Be the expert

Say in how it runs

Weekdays only

National patch

Staff discount

Career growth

Résumé du poste

Valve Warehouse Australia is seeking a senior Internal Sales Specialist for Plumbing & Irrigation to lead national quotes and account management. You’ll talk to plumbers, irrigators, farmers and engineers by phone, build relationships and close orders using our quoting system.

This Melbourne-based, online business offers weekday hours, a generous wage and a sales bonus. You’ll own key accounts across Australia, share knowledge with the team and help shape how we quote and stock products.

Qualifications

• 5+ years in plumbing or irrigation experience.
• Deep product knowledge and ability to discuss technical requirements with tradies.
• A plumbing qualification is ideal, but not essential.
• Excellent phone manner with tradespeople.
• Senior enough to own it and handle difficult customers.
• Comfortable with quoting software and order systems.

Responsabilités

• Answer hard questions and be the escalation point for customers.
• Quote larger jobs and follow up to convert to order.
• Advise on product sizing, materials, pressure ratings and application.
• Manage and grow accounts you build, anticipate customer needs.
• Be the technical backstop for the Melbourne team and coaching others.
• Share knowledge with administrators to enable self-sufficiency.

Connaissances

Plumbing experience

Phone skills

Quote software

Inventory software

Formation

Plumbing qualification (ideal)

Outils

Quoting system

Order system

Email/CRM tools

Description du poste

Internal Sales Specialist – Plumbing & Irrigation

Valve Warehouse Australia is one of the country's leading online suppliers of industrial valves, fittings and irrigation essentials. We work with plumbers, irrigators, farmers, builders and engineers right across Australia, and our reputation is built on fast dispatch, a deep range and genuine technical expertise.

We're growing, and we need someone senior on the front line.

About Us

Valve Warehouse Australia is one of the country's leading online suppliers of industrial valves, fittings and irrigation essentials. We work with plumbers, irrigators, farmers, builders and engineers right across Australia, and our reputation is built on fast dispatch, a deep range and genuine technical expertise.

We're growing, and we need someone senior on the front line.

About the Role

You know this product. Maybe you trained on the tools and moved into trade sales. Maybe you've spent years behind a counter at a Reece or a Tradelink. Either way, you know the gear, you know the customers, and you're ready for something bigger.

Our phones don't stop — a plumber after a fitting, a farmer checking stock, a builder wanting a quote. Most of it our sales administrators handle. You're the one the hard ones come to.

You've also got the whole country to look after. You might field a call from a mining team in WA, a winery in Tassie and a commercial high rise in Queensland, all before lunch.

One thing to be clear about: this isn't a shop. We're an online business, so it all happens over the phone and through the quoting system. Your day is conversations, email, quotes and problem-solving.

What you'll be doing

• Answer the hard questions. Be the person customers ring — and the person our team escalates to — when it needs to be right.
• Quote the bigger jobs. Price them properly, follow them up, and convert them.
• Advise on product — sizing, materials, pressure ratings, compliance and application.
• Look after the accounts you build. Know what your customers buy, spot what they're buying elsewhere, and make sure we've earned it.
• Be the technical backstop for our Melbourne team, and help shape how we explain products to customers.
• Lift the team around you. Share what you know so the administrators can handle more themselves over time.

What we're looking for

• 5+ years in plumbing or irrigation — trade counter, internal sales, branch management, or on the tools.
• Deep product knowledge. You can work out what a customer actually needs rather than taking down what they asked for, and hold a technical conversation with a tradie who'll take you seriously.
• A plumbing qualification is ideal — but it's not a show stopper. Years behind a trade counter or in internal sales at a Reece, Tradelink, Samios, Plumbing Plus or similar will get you to the same place.
• Genuinely good on the phone. Warm, clear, efficient, and comfortable with tradies who want an answer and want it now.
• Senior enough to own it. You can make a call, handle a difficult customer, and be the person others come to — without needing a manager over your shoulder.
• Comfortable with the basics — quoting software, an order system, email, inventory and shipping software. We've got a supportive team to train you up on the specifics.

Why Valve Warehouse Australia

• Strong wage based on experience.
• Generous sales bonus on top of your wage. We back performance.
• Be the expert, not one of several. The one customers ask for by name.
• A real say in how it runs — how we quote, what we stock, how we look after the trade.
• Monday to Friday. Regular hours, a proper desk, and your Saturdays back.
• The whole country as your patch, not one suburb's worth of walk-ins.
• A week up on the Murray early on with the management team at our Echuca warehouse — learn the range, meet the crew, see how orders actually move. Travel and accommodation on us, and it's not all work: dinners out, time on the river, and a round of golf for anyone who wants it.
• Generous staff discount across our entire product range.
• Real career growth. Our national presence grows year on year, and this role grows with it. We want to promote within.