Office & Sales Administrator – Plumbing & Irrigation

Valve Warehouse Australia; Echuca; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Brand new warehouse

Mon-Fri hours

Competitive salary based on experience

Live in country Victoria

Friday lunch provided

Staff discount

Real career growth

Job summary

Valve Warehouse Australia is expanding its Echuca site and is seeking a proactive front-of-house coordinator. You will be the voice of the Echuca site, handling calls, orders and collections while collaborating with our Melbourne team to keep pace with growth.

This is an online business with a click-and-collect counter, not a walk-in shop, so your daily workflow centers on the phone, inbox and order system.

Qualifications

• Experience in plumbing, irrigation or building supplies is ideal.
• Switched on and organised; can juggle multiple tasks without dropping any.
• Genuinely good on the phone: warm, clear, efficient, and helpful to trades.
• Tech and systems savvy; comfortable with phone systems, emails, stock management and orders.
• Experience with WooCommerce, Shippit and CIN7 is valued, but not essential.

Responsibilities

• Answer the calls and emails — handle what you can, pass technical ones to plumbing experts.
• Process orders accurately — enter, chase, and keep records clean.
• Click and collect — assist customers at pickup and coordinate with drivers.
• Stay on top of backorders — track items and who is waiting.
• Work with the warehouse — stock checks and resolve issues end to end.
• General office admin — invoicing, filing, and site operations.

Skills

Phone etiquette

Organised

Multitasking

Customer service

Trade counter experience

Tech savvy

Tools

WooCommerce

Shippit

CIN7

Job description

Valve Warehouse Australia is one of the country's leading online suppliers of industrial valves, fittings and irrigation essentials, supporting plumbers, farmers and engineers across Australia.

We've just opened a brand new warehouse in Echuca, and we need someone to run the front of house. You'll be there from the start, shaping how the site runs.

About Us

Valve Warehouse Australia is one of the country's leading online suppliers of industrial valves, fittings and irrigation essentials, supporting plumbers, farmers and engineers across Australia.

We've just opened a brand new warehouse in Echuca, and we need someone to run the front of house. You'll be there from the start, shaping how the site runs.

About the Role

You're the voice of the Echuca site and the person who keeps it organised.

The phone going while you're mid-order. A trade customer pulling in to collect. A delivery driver at the roller door. A plumber chasing where his gear's up to.

This isn't a shop — no walk-in retail, no aisles. We're an online business with a click and collect counter, so the day happens on the phone, in the inbox and in the order system.

You'll take the calls, process the orders and look after collections. When someone asks where their order is, you'll walk into the warehouse and get the answer from the team.

And you won't be on your own. Plumbing experts in house for anything technical, and a matching role in Melbourne to share the phones when it's busy. You're here to help us keep up with the growth, not carry it.

What you'll be doing

• Answer the calls and emails — handle what you can yourself, pass the technical ones to our plumbing experts.

• Process orders accurately — entering them, chasing what's outstanding, keeping records clean.

• Click and collect — looking after customers at pick-up, marking off collections, meeting delivery drivers.

• Stay on top of backorders — know what's coming, when, and who's waiting on it.

• Work with the warehouse — stock checks, chasing orders, sorting problems end to end.

• General office admin — invoicing, filing, and the bits that keep the site running.

What we're looking for

• Experience in plumbing, irrigation or building supplies is ideal — branch admin, order processing, customer service or a trade counter (Reece, Tradelink, or similar). You'll know the customers and pick up the products faster.

• Switched on and organised. You can hold three things at once — an order half-entered, a phone ringing, a driver waiting — and not drop any of them.

• Genuinely good on the phone. Warm, clear, efficient, and comfortable with tradies who want an answer and want it now.

• Tech and systems savvy. Comfortable across the tools of the job: phone systems and transferring calls, email and spreadsheets, stock management, order processing and backorders. We run an online business, so the tech side is real. Experience with WooCommerce, Shippit and CIN7 is highly regarded, but not essential.

• Accurate. Orders, records and collections need to be right the first time.

• Good judgement on when to escape. You'll handle most of what comes at you — that's the point of the role. Knowing what you don't know is a strength, but so is backing yourself on the straightforward stuff.

Why Valve Warehouse Australia

• A brand new warehouse – new site, new systems, and an exciting growing team.

• Monday to Friday. Regular hours and your Saturdays back.

• Competitive salary, based on your experience.

• Work in Echuca, live in country Victoria. No commute to the city, no traffic. A big opportunity for anyone looking to make the move.

• A genuinely national business, based here. We send product to every state, with a Melbourne corporate office.

• Not on your own. Plumbing experts on site, a matching role in Melbourne to share the load with, and our office team behind you. You'll never be left guessing in front of a customer.

• Friday lunch provided for the whole team.

• Generous staff discount across our entire product range.

• Real career growth. As the site grows, this role can grow with it. We want to promote within.