Internal Sales Representative - Export Coordinator

Fallshaw Group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Fallshaw Group is seeking an Internal Sales Representative / Export Coordinator to join our Sunshine North office, showroom and trade counter. The role focuses on quote preparation, following up quotes, lead generation and outbound calls to support our external sales team, while ensuring customers are happy and informed.

You’ll also handle showroom sales and export administration, building product knowledge and delivering proactive service.

Qualifications

• Excellent phone manner and strong listening skills.
• Ability to multi-task and prioritize in a busy environment.
• Comfort selling technical products with training provided.

Responsibilities

• Prepare and follow up quotes.
• Lead generation and outbound calls to established customers.
• Arrange visits for external sales reps and ensure customer satisfaction.
• Conduct showroom sales and support product knowledge.
• Manage export administration for export customers.

Skills

Phone communication

Outbound sales

Multi-tasking

Customer service

Technical products

Tools

CRM software

MS Excel

Job description

Internal Sales Representative - Export Coordinator

Fallshaw Group manufactures ‘solutions to help you safely push, pull and lift’ including a wide range of high-quality technical products that are brand leaders.

www.electrodrive.com.au

Whilst we were established in 1920, in many ways we are still a 'young company': embracing change, leading in innovation and design, and very people-focused. Our sales growth is strong and we're expanding.

ABOUT THE ROLE

The Internal Sales Rep / Export Coordinator is based in our BUSYSunshine North Office, Trade Counter andShowroom.

This role has a foundation of day-to-day work involving quote preparation; following up quotes; lead generation and outbound calls to established customers to organize visits for our external sales reps and make sure customers are happy. The role requires a person with an excellent phone manner and the ability to listen, understand and decipher what the customer requires (training is provided).

Additionally, this role conducts showroom sales, which is a great learning experience that reinforces customer perspectives and product knowledge that supports the core role in outbound sales.

This role manages the relationship and export administration for our export customers (training provided).

ABOUT YOU

Thesuccessful person will have the ability to multi-task and prioritize. The position requires someone who is positive and friendly with excellent phone manner. You'll need to be comfortable selling technical products (lots of training provided).

We are looking for someone who wants to settle into our team for the long term and grow with the company (job hoppers who only want to stay for a couple of years or so need not apply).

We highly value people with initiative who are proactive in finding better ways to do things and going above and beyond to ensure customers arethrilled with our service. This role is very busy:lots of competing demands with retail customers and ringing phones - if you thrive on pressure please proceed. If you like a quiet life, then this job is not for you!

Office hours: 7.30am - 4.00pm Monday to Friday, with flexible hours and location to facilitate Teams Meetings on a company-supplied laptop with overseas customers (swap hours worked across the week to manage international calls whilst keeping work hours to 40 per week).

www.electrodrive.com.au

Competitive Package commensurate with experience and demonstrated ability.