Internal Sales & Customer Success Representative

B&R Enclosures; Brisbane; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

Descrizione del lavoro

B&R Enclosures in Brisbane is seeking an Internal Sales & Customer Success Representative to join our National Internal Sales team. You’ll be the first point of contact for customers, providing product advice, order updates and delivery coordination to ensure great outcomes.

With a customer-first mindset, you'll build trust, manage multiple priorities, and collaborate with local and national teams to deliver tailored solutions in a fast-paced manufacturing environment.

Competenze

• Experience in internal sales or customer service roles.
• Customer-first mindset with strong communication and relationship-building.
• Curiosity, initiative and problem-solving to improve outcomes.
• Ability to manage multiple priorities in a busy environment.

Mansioni

• Be the first point of contact for enquiries, product advice, order updates.
• Support product selection with practical advice.
• Manage order progress, lead times, and changes.
• Coordinate with internal teams to ensure delivery outcomes.
• Stay connected to local customers while supporting national team.

Conoscenze

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Multi-tasking

Strumenti

ERP systems

Microsoft Office

Descrizione del lavoro

Internal Sales & Customer Success Representative

B&R Enclosures is Australia's leading manufacturer of electrical enclosures, switchboards and related solutions. We help customers deliver critical infrastructure projects across Australia, from data centres and industrial facilities to mining, energy, utilities and commercial developments.

We are seeking a motivated and customer-focused Internal Sales & Customer Success Representative to join our Brisbane-based National Internal Sales team. This is an existing role within a broader national team, with a strong focus on supporting local, state-based customers.

This is a role for someone who genuinely enjoys helping customers, solving problems and turning enquiries into practical outcomes. You’ll be a trusted first point of contact for customers, supporting them with product advice, order updates, delivery coordination and solutions that strengthen their experience with B&R.

We’re looking for someone with the customer service capability, curiosity and follow-through to think beyond the immediate task, build trust and help deliver great outcomes for both customers and the business.

Key Responsibilities

Act as the first point of contact for general enquiries, product advice, order status updates and customer feedback

Help customers identify the right solutions by supporting product selection and providing practical advice

Manage customer expectations throughout the order process, including lead times, updates and changes

Coordinate with internal teams to achieve delivery outcomes that support both the customer and the business

Be part of the National Internal Sales team while staying closely connected to local customers and their service expectations

About You

To be successful in this role, you’ll bring a customer-first mindset, genuine communication style and the ability to think beyond the immediate task. You’ll be curious, thorough and confident asking the right questions to help customers reach the best outcome.

Previous experience in internal sales, customer service, account support or a similar customer-facing role

A genuine desire to help customers, build trust and develop positive working relationships

Curiosity, initiative and the confidence to ask questions, solve problems and suggest improvements

The ability to make quick, informed decisions and know when to seek input or elevate

Strong follow-through, attention to detail and the ability to manage multiple priorities in a busy environment

A team-focused approach, with a willingness to support colleagues locally and across the national team

Clear verbal and written communication skills with a genuine, professional style

Experience with technical or engineered products would be highly regarded

Confidence using ERP systems and Microsoft Office applications, with a willingness to learn

Why Join B&R?

Join a proudly Australian-owned manufacturing business with a strong reputation, national presence and ambitious growth plans

Be part of an experienced, supportive team that values initiative, continuous improvement and great customer outcomes

Receive product and systems training to help you build confidence in a technical environment

Develop your internal sales, customer service and problem-solving skills while making a genuine impact

Flexible working arrangements available for the right candidate

If you’re the type of person who gets energy from helping customers, solving problems and working with others to achieve good outcomes, we’d love to hear from you.