Internal Sales & Customer Success Advocate

Portugal Cork Co; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Portugal Cork Co in Sydney, Australia is seeking a friendly, customer-focused internal sales specialist to join our growing team. You will work with architects, designers, builders and retailers, handling enquiries and converting them into sales orders.

This role emphasizes building relationships, accurate quoting, and close cooperation with warehouse and external sales reps to ensure smooth order fulfilment.

Qualifications

• 1–2 years in internal sales or customer service is required.
• Experience in trade wholesale or distributor environments is preferred.
• Familiarity with CRM platforms or the ability to learn new systems quickly.

Responsibilities

• Handle sales email enquiries and front-of-house interactions.
• Manage inbound/outbound calls and convert enquiries into orders.
• Prepare quotes, orders, returns and credits accurately.
• Follow up customers to progress quotes and check stock needs.
• Collaborate with warehouse and sales teams to ensure smooth fulfilment.
• Share customer insights to improve service and product focus.

Skills

Customer service

CRM

Sales support

Relationship building

Tools

NetSuite

Salesforce

Job description

Portugal Cork Co in Sydney, Australia is seeking a friendly, customer-focused internal sales specialist to join our growing team. You will work with architects, designers, builders and retailers, handling enquiries and converting them into sales orders.

This role emphasizes building relationships, accurate quoting, and close cooperation with warehouse and external sales reps to ensure smooth order fulfilment.